Users Not Getting Activation Email After Upgrading

jtech77

Senior Member

Join Date: Aug 2009

Posts: 292
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#1

[Forum] Users Not Getting Activation Email After Upgrading

Sun 12 Dec '10, 5:12pm

I just went from 3->v. 4 and users tell me they are not getting the activation e-mails. What can I do? Thanks
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Steve Machol

Former Customer Support Manager

Join Date: Jul 2000

Posts: 154488
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#2

Sun 12 Dec '10, 8:40pm

vB uses the server for it's email. Assuming you have not disabled emails in the Admin CP or in config.php, then if there are problems the issue is either with the server itself or on the receiving end.

Please see this page for help troubleshooting email problems:

vBulletin Manual

http://www.vbulletin.com/docs/html/troubleshoot_email

Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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