[Forum] Paid Subscription

[slipkot]

Hello, i use vb 4.0.8 pl2. I have some paid subscriptions that if a user pay for one it automatically goes to vip usergroup. In last days (since upgraded to pl2) i receive complains that user purchase the subscription and they don't move to the correct group but stay to the one the original belong. In paid subscription options i have choose the desired usergroup. Do you know if there is an issue?

[slipkot]

As i saw if a user purchase i subscription, the action doesn't even display to user account manager at ACP...

Sorry for douple posting...

[Steve Machol]

The only times I've see this happen is due to a modification.

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all products (except vB Blog and vB CMS if you are running the Suite.)

Admin CP -> Plugins & Products -> Manage Products -> Disable

Then manually uncheck all plugins that are not for 'vBulletin Blog' and vBulletin CMS' here:

Admin CP -> Plugins & Products -> Plugin Manager

You must do BOTH of those steps in order to disable all non vBulletin Modifications.

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

Do you have the same problem?

[slipkot]

I don't know if the following is causing the problem but i just saw it and mention it. When i scan for suspect file versions i see this:

./ forum.php File not recognized as part of vBulletin index.php File does not contain expected contents

i haven't change the two files, i try to reupload them and the message remains... Now all the procedure you mention above i will do it in a couple of hours and report back.

[slipkot]

I manage to globally disable all the plugins, try to purchase a subscription nothing changed. I create a new style nothing... In paypal i receive the money, but at vbulletin ACP, i don't see anything at transactions logs, the subscription, doesn't have any members, and at the member manager at ACP i don't see anything for the purchase.... I don't think that this problem is caused by an addon as it happened from one day to the other...

[Lionel]

Just in case ... make sure that your site is not htaccess protected. That will prevent the payment processor from coming back to your site.

[slipkot]

there is htaccess protect only at admin & install folder... I also get the following mail from paypal...

Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

http://www.domain.com/forum/payment_gateway.php?method=paypal

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. 

Thank you for your prompt attention to this issue.


Thanks,
PayPal

I have entered at paypal at IPN notification URL the above Url and i select to receive IPN messages... Also, at payment status all payments have this status "Retrying". Also, forum URL at acp-->settings-->url/contact details is http://www.domain.com/forum

[slipkot]

bump!

[Steve Machol]

Here is the online documentation of the Paypal feature in vB:

http://www.vbulletin.com/docs/html/paymentapi_paypal

Note: You must turn off "Block Non-encrypted Website Payment" in your paypal account.

Also please see this for help troubleshooting Paid Subscription problems:

http://www.vbulletin.com/forum/showthread.php?t=255511

[slipkot]

It is deactivated and i ahve already tried both things you mention at links. I attach you some images i see on vb logs

[Steve Machol]

Since PayPal is working for me fine, this either has to be an issue with the setup on the PayPal end, or a modification. I cannot help with the former beyond what I have already posted.

For the latter, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all products (except vB Blog and vB CMS if you are running the Suite.)

Admin CP -> Plugins & Products -> Manage Products -> Disable

Then manually uncheck all plugins that are not for 'vBulletin Blog' and vBulletin CMS' here:

Admin CP -> Plugins & Products -> Plugin Manager

You must do BOTH of those steps in order to disable all non vBulletin Modifications.

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

Do you have the same problem?