Users being logged out too fast

[Lynne]

Are you admins that are having the problem allowing users to view your site using both www.yoursite.com and just yoursite.com?

Also, are you telling your users that are having problems to make sure to click the Remember Me box when they login?

[Smiler2009]

I've had this problem with every upgrade since beta.

Usually it happens just after an upgrade. It mainly affects new users but with 4.08 it has affected others. We have to allow both www.yoursite.com and yoursite.com as we got soooo many complaints when we tried to restrict it to yoursite.com, it was like blasphemy to some users not to use "www".

I've no idea whether this actually does anything but I am sure I was told to change the cookie prefix to force members to download new cookies and it did seem to help.

Jeff.

[breed]

I run a forum on the subdomain only (forum.xxxxxxxx.com without www).

but I use PhotoPost pro Gallery for Vbulletin 4. when I used VB 3.8 so I was automaticly loged at forum and in gallery (just log in the forum). After upgrade to VB 4.x I must login in forum and separate in gallery too.

In my config.php I have set $config['Misc']['cookieprefix'] = 'bb'; but when login to forum so cookie looks bb_userid, bb_password, bb_sessionhash.... (There is added _). Gallerie cookie generate bbuserid, bbpassword, bbsessionhash ( without _ ). In both products I have set cookieprefix - 'bb' now.

Do you think it's a problem on the gallery side? I know that you are not support PhotoPost.

[Lynne]

It isn't the cookie prefix you need to set, it is the Cookie Domain (in vboptions > Cookies) that you need to set to ".yoursite.com" to allow users from both www.yoursite.com and just yoursite.com (and even forums.yoursite.com).

[Smiler2009]

I have the domain set properly but every update a few users just either cannot login or get logged out instantly. Changing the prefix seems to sort it out, at least, a few days after changing it, the problems go away (or is this a placebo effect?).

Jeff.

[Huskermax]

This started today with me on 4.0.7. Mine is set to 900, never had a log out issue before. We have no mods. We only allow users to browse at www.yoursite.com

[Trevor Hannant]

Do you have any caching on your server or via .htaccess files?

[Huskermax]

Do you have any caching on your server or via .htaccess files?

We have APC. We don't have any .htaccess files in the bulletin board files. We do use them for other stuff on the website that is not related to the bulletin board.

[Viet Youth]

Hi,

I changed the cookie domain [repeatedly, and now I can't stay logged in.

How do I fix that [via phpMyAdmin]?

Thanks.

[Lynne]

You can reset the cookie domain by uploading tools.php (from your do_not_upload folder) to the admincp, logging into it, and then click to reset the cookie domain. Afterwards, remove tools.php from the admincp.

[Viet Youth]

Thank you very much!

[Viet Youth]

Oooops!

I uploaded the tools.php from do_not_up_load Folder to my admincp Folder [in forums Folder], but it won't open.

I got the 500 Error.

?

[Steve Machol]

Check the file permissions. Generally it should be 644.

[Viet Youth]

Check the file permissions. Generally it should be 644.

Thanks.

I just bought the 4.0.8 Suite online.

Should I move tools.php to some other folder/places?

Where do I check for the file permission?

Nevermind, seemed like host error.

[Lynne]

You should only upload tools.php when you have a specific task to perform. As soon as you are done using it, you should remove it. When you do need to upload it, you need to upload it to the admincp folder and, as Steve stated, it should be chmod to 644.