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CAN'T BUY SUPPORT!!! TOO FUNNY.. Actually sad

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  • [Forum] CAN'T BUY SUPPORT!!! TOO FUNNY.. Actually sad

    I have two forums running vB 4...

    And for over a week I have been trying to buy support... yes give money to vB... with no luck.

    Call into sales... get put on hold... forever.... finally a receptionist chimes in to say... "I'm sorry, no one is available..."

    Ya think she'd take my number and have a sales person call me to TAKE MY MONEY!!!

    Man, it's a sad state when a business is too busy to call a client to run their credit card....

    Where can I get a biz like this!!!!

  • #2
    LOL! Seems like IB can't do anything right.

    Comment


    • #3
      Are you trying to purchase support for the Suite package?

      Or did you get one Suite, one Forum?
      My Live vB5 Site - NZEating.com
      vBulletin Hosting | vBulletin Services - Need hosting for your vB? Need it installed? Something else? Let me take that hassle off your hands.

      Comment


      • #4
        have you tried a simple support ticket?
        I've never needed to call for support, but tickets are generally answered within a few hours.
        -- Web Developer for hire
        ---Online Marketing Tools and Articles

        Comment


        • #5
          I bought two packages... at $285... one for myself and one for another firm (and I setup their forums)... they want to buy support so I can call in when I'm there at their office and get answers... but noooooo.... too busy... too busy to take my money.... I need a biz like this... I reallly do!!!

          I can just see my answering machine outgoing message...

          "thanks for calling... sorry, we have so much money, we can't take any orders... " please just mail cash.... $20's only accepted....

          Comment


          • #6
            Originally posted by Loco.M View Post
            have you tried a simple support ticket?
            I've never needed to call for support, but tickets are generally answered within a few hours.
            They (the owners of the forums I support) wanted me to buy support so when I'm onsite, at their office, I can call and get a quick answer....

            Comment


            • #7
              Originally posted by 238mph View Post
              They (the owners of the forums I support) wanted me to buy support so when I'm onsite, at their office, I can call and get a quick answer....
              I understand that, although I would of opened a support ticket vs this thread on a forum with 1,000's of threads
              the support ticket will get seen quicker by staff then this thread

              just a suggestion
              -- Web Developer for hire
              ---Online Marketing Tools and Articles

              Comment


              • #8
                Originally posted by 238mph View Post
                I bought two packages... at $285... one for myself and one for another firm (and I setup their forums)... they want to buy support so I can call in when I'm there at their office and get answers... but noooooo.... too busy... too busy to take my money.... I need a biz like this... I reallly do!!!
                Dude... Support comes free with the Suite package. Forever and ever and ever. (Well, till it goes EOL...)

                That's why I asked if you were trying to buy Support for Suite.

                Do as Brandon suggests and open a Support Ticket. You've paid for it already, why not use it?
                My Live vB5 Site - NZEating.com
                vBulletin Hosting | vBulletin Services - Need hosting for your vB? Need it installed? Something else? Let me take that hassle off your hands.

                Comment


                • #9
                  Hang on, I may be confused here.

                  Where's this option to buy Phone Support mentioned? I can't seem to locate (or remember) it.
                  My Live vB5 Site - NZEating.com
                  vBulletin Hosting | vBulletin Services - Need hosting for your vB? Need it installed? Something else? Let me take that hassle off your hands.

                  Comment


                  • #10
                    For $300 you can supposedly get instant phone support.... but I can't get through (in over a week) to buy it... I just thought that was really funny....

                    Comment


                    • #11
                      I just called this morning, someone answered the phone, I bought a second license. They were helpful...

                      No problem...
                      Hmmm. Cheese.

                      Comment


                      • #12
                        Originally posted by 238mph View Post
                        For $300 you can supposedly get instant phone support.... but I can't get through (in over a week) to buy it... I just thought that was really funny....
                        My apologies, I see that on the right of the Order page. Learned something.

                        (You should be able to order it through the normal process though - https://www.vbulletin.com/order/ )
                        My Live vB5 Site - NZEating.com
                        vBulletin Hosting | vBulletin Services - Need hosting for your vB? Need it installed? Something else? Let me take that hassle off your hands.

                        Comment


                        • #13
                          Originally posted by Ace View Post
                          My apologies, I see that on the right of the Order page. Learned something.

                          (You should be able to order it through the normal process though - https://www.vbulletin.com/order/ )
                          Nope, that doesn't work... they had fraud with the online ordering system... so you can't buy it that way... doh!!!

                          Comment


                          • #14
                            Originally posted by 238mph View Post
                            Nope, that doesn't work... they had fraud with the online ordering system... so you can't buy it that way... doh!!!
                            really?
                            I had a client buy a new 4.xs suite this last weekend, worked fine for them :-\
                            I can click through to get to the 3rd step
                            https://www.vbulletin.com/order/index.php?do=step3
                            just adding my name and payment info

                            but ofcourse...

                            Fraud

                            Fraudulent use of credit cards will be prosecuted to the furthest extent of the law!
                            this is standard
                            -- Web Developer for hire
                            ---Online Marketing Tools and Articles

                            Comment


                            • #15
                              Did you try sending an email to [email protected] with your purchaseid so we can let you know why your order was declined and possibly get in touch with you to fix the order?

                              Comment

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