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  • [Forum] Myself and all my forum members are locked out

    I'm running the most current release of VB 4. Today out of nowhere myself nor any of my members log into the forum. I;ve tried everything. signing up a new user, using tools.php etc......it keeps telling me the password is invalid, and the same to my members? What can I do?

  • #2
    Are you sure you haven't been hacked? Have you talked to your host at all and asked him if he has done any maintenance on your forum lately? Have you looked at your access_logs (or error_logs)? (If you don't know where they are, ask your host.)


    Try disabling your modifications/plugins and see if you still have this problem.
    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    PHP Code:
    define('DISABLE_HOOKS'true); 

    When you say you've tried tools.php - exactly what option in tools.php did you try?

    Please don't PM or VM me for support - I only help out in the threads.
    vBulletin Manual & vBulletin 4.0 Code Documentation (API)
    Want help modifying your vbulletin forum? Head on over to vbulletin.org
    If I post CSS and you don't know where it goes, throw it into the additional.css template.

    W3Schools &lt;- awesome site for html/css help

    Comment


    • #3
      i registered a new account and used tools.php to make that name have admin access. I tried logging into the admincp and it keeps telling me invalid password. if I was hacked, waht can i do?

      Comment


      • #4
        this is all i see from my error logs

        2010-04-19 22:53:34.544 [INFO] [68.37.123.245:53499-0#APVH_postgamepub.com] File not found [/home/postgame/public_html/404.shtml]
        2010-04-19 22:52:51.062 [INFO] [68.37.123.245:53476-0#APVH_postgamepub.com] File not found [/home/postgame/public_html/404.shtml]
        2010-04-19 22:47:35.501 [INFO] [HTAccess] Updating configuration from [/home/postgame/public_html/.htaccess]
        2010-04-19 22:43:24.787 [INFO] [68.37.123.245:53062-0#APVH_postgamepub.com] File not found [/home/postgame/public_html/404.shtml]

        Comment


        • #5
          it depends on how the hacker gained access. But you haven't answered any of the questions I asked except the one about tools.php, so I don't have any clue if you were hacked or this is some other problem.

          Please don't PM or VM me for support - I only help out in the threads.
          vBulletin Manual & vBulletin 4.0 Code Documentation (API)
          Want help modifying your vbulletin forum? Head on over to vbulletin.org
          If I post CSS and you don't know where it goes, throw it into the additional.css template.

          W3Schools &lt;- awesome site for html/css help

          Comment


          • #6
            disabling hooks, does nothing to change the situation and there was no server maint done by my host urljet

            Comment


            • #7
              Try changing the cookie path in your config.php file, then try logging in / resetting the password.
              Plan, Do, Check, Act!

              Comment


              • #8
                i reset the cookiepath via the tools.php menu to blank. What should I change it to in the config file?

                Comment


                • #9
                  sorry, I'm half asleep -- I meant to say you should change the cookie prefix to something new like xb.
                  Plan, Do, Check, Act!

                  Comment


                  • #10
                    tried it, didn't work.

                    I just keep getting invalid password. Even when requesting the forum to send me a new password, it says the password it provided me is invalid. Am I going to have to reinstall the forum? I have a database file of my users prior to the hack, but not the threads or posts.

                    Comment


                    • #11
                      You should open an official support ticket at this point. Be sure to include ALL the info, including ftp and phpmyadmin info.
                      Plan, Do, Check, Act!

                      Comment


                      • #12
                        He did open a support ticket. So, he is being helped in the ticket now.

                        Please don't PM or VM me for support - I only help out in the threads.
                        vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                        Want help modifying your vbulletin forum? Head on over to vbulletin.org
                        If I post CSS and you don't know where it goes, throw it into the additional.css template.

                        W3Schools &lt;- awesome site for html/css help

                        Comment


                        • #13
                          First go to: www.ismyforumdown.com & see if you can create a test account & login to your forum.

                          If you can't: If you're hosting with URLJET, just submit a help ticket and have them restore it, they keep Hourly Back-ups of all their Customers. They also will be able to check your logs to see how/where/if someone else gained unauthorized access.

                          Comment

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