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Paid Subscription won't cancel

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  • [Forum] Paid Subscription won't cancel

    This was happening with 3.8 and I thought I had it fixed but it keeps happening. Had a user doing a $10/month paid subscription. Back in October he asked me to cancel it. I am guessing that is when the problem started. I just went into the Subscription Manager and changed the end date on his subscription.

    Every month after that system still bills his paypal account the $10. I get the notice from Paypal that a payment has been made. And it would re-enable his subscription. I went as far as deleting the subscription type from the board, but it still does it every month.

    How do I tell if the board is still sending out the request or if it's something he has to cancel in paypal?


  • #2
    He has to cancel from paypal


    • #3
      Originally posted by Snug View Post
      He has to cancel from paypal
      Thanks, I'll send him another message about it. I had asked him to look at that last month and he claims he doesn't see anything. But I'll tell him to look again.


      • #4
        Here's what Paypal say about cancelling a sub, I had a hell of a time finding it when I needed to cancel one a while back.


        • #5
          +1 the user needs to cancel with paypal
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