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Urgent!! vBulletin 4.1.11 upgrade to 4.1.12 Problem!!

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  • [Suite] Urgent!! vBulletin 4.1.11 upgrade to 4.1.12 Problem!!

    Hi, for my website Webs Guides I'm updating my vB version to 4.1.12 but my update process halt at 92%. What should I do? I've sent support ticket but haven't received any replies so I was hoping to get faster response from forum as it's urgent.

    Should I re-run the updates?

    Here is the details I've sent for help:
    Hi, I've downloaded the latest 4.1.12 version of vbulletin. After I've downloaded and unzipped, I deleted the install.php file and upload the whole folder to my server.

    When I run the update file path, the updates goes and stopped at 92% for 10 minutes now and doesn't goes on anymore. What should I do?

    stucked at:
    - 92%
    - Status: Processing XML, Step 4 of 8
    - last upgrade process: Template Group: Ungrouped Templates 8

    here is the update details:
    Upgrading to 4.1.12 Alpha 1
    Step 1 - Creating index dateline on tagsearch
    The current step may take a long time to complete. Please be patient.
    Step 2 - Creating index user_date on post
    Upgrading to 4.1.12 Beta 1
    Upgrading to 4.1.12 Beta 2
    Upgrading to 4.1.12
    Processing Blog
    Step 1 - Skipping step, not needed
    Step 2 - Skipping step, not needed
    Step 3 - Skipping step, not needed
    Step 4 - Skipping step, not needed
    Step 5 - Skipping step, not needed
    Step 6 - Skipping step, not needed
    Step 7 - Skipping step, not needed
    Step 8 - Skipping step, not needed
    Step 9 - Skipping step, not needed
    Step 10 - Skipping step, not needed
    Step 11 - Skipping step, not needed
    Step 12 - Skipping step, not needed
    Step 13 - Skipping step, not needed
    Step 14 - Skipping step, not needed
    Step 15 - Skipping step, not needed
    Step 16 - Product upgrade completed
    Step 17 - Importing vbulletin-mobile-style-blog.xml
    Template Group: Blog
    Template Group: Search
    Step 17 - Import Done
    Processing CMS
    Step 1 - Skipping step, not needed
    Step 2 - Skipping step, not needed
    Step 3 - Skipping step, not needed
    Step 4 - Skipping step, not needed
    Step 5 - Skipping step, not needed
    Step 6 - Skipping step, not needed
    Step 7 - Skipping step, not needed
    Step 8 - Skipping step, not needed
    Step 9 - Skipping step, not needed
    Step 10 - Skipping step, not needed
    Step 11 - Skipping step, not needed
    Step 12 - Skipping step, not needed
    Step 13 - Skipping step, not needed
    Step 14 - Skipping step, not needed
    Step 15 - Skipping step, not needed
    Step 16 - Skipping step, not needed
    Step 17 - Skipping step, not needed
    Step 18 - Skipping step, not needed
    Step 19 - Skipping step, not needed
    Step 20 - Skipping step, not needed
    Step 21 - Skipping step, not needed
    Step 22 - Skipping step, not needed
    Step 23 - Skipping step, not needed
    Step 24 - Skipping step, not needed
    Step 25 - Skipping step, not needed
    Step 26 - Skipping step, not needed
    Step 27 - Skipping step, not needed
    Step 28 - Product upgrade completed
    Step 29 - Skipping step, not needed
    Step 30 - Importing vbulletin-mobile-style-cms.xml
    Template Group: vBulletin CMS
    Step 30 - Import Done
    Processing Skimlinks
    Step 1 - Skipping step, not needed
    Step 2 - Skipping step, not needed
    Step 3 - Product upgrade completed
    Processing Forum Runner
    Step 1 - Creating forumrunner_push_data table
    Creating forumrunner_push_data table
    Step 2 - Altering forumrunner_push_users Table (1 of 1)
    Altering forumrunner_push_data Table (1 of 1)
    Step 3 - Updating adminmessage table
    Step 4 - Product upgrade completed
    Processing XML
    Step 1 - Import latest options
    Importing vbulletin-settings.xml
    Import Done
    Step 2 - Import latest admin help
    Importing vbulletin-adminhelp.xml
    Import Done
    Step 3 - Import latest language
    Importing vbulletin-language.xml
    Import Done
    Step 4 - Importing vbulletin-style.xml
    Template Group: CSS Special Templates
    Template Group: StyleVar Special Templates
    Template Group: Ad Location
    Template Group: Album
    Template Group: Announcement
    Template Group: Asset Manager
    Template Group: BB Code Layout
    Template Group: Block
    Template Group: Blog
    Template Group: Buddy (Contact) List
    Template Group: Calendar
    Template Group: Editor
    Template Group: Facebook
    Template Group: FAQ
    Template Group: Forum Display
    Template Group: Forum Home
    Template Group: Help
    Template Group: Human Verification
    Template Group: Instant Messaging
    Template Group: Member Info
    Template Group: Member's List
    Template Group: Moderation
    Template Group: Modify User Option
    Template Group: Navigation / Breadcrumb
    Template Group: New Posting
    Template Group: Page Navigation
    Template Group: Picture Comment
    Template Group: Private Message
    Template Group: Poll
    Template Group: Postbit
    Template Group: Post Edit History
    Template Group: Post Icon
    Template Group: Printable Thread
    Template Group: Registration
    Template Group: Reputation (User Reputation)
    Template Group: Search
    Template Group: Show Groups
    Template Group: Show Thread
    Template Group: Smilie Popup
    Template Group: Groups
    Template Group: Subscriptions (Thread Notifications)
    Template Group: Subscriptions (Paid)
    Template Group: Tag
    Template Group: Thread Administration
    Template Group: Threadbit
    Template Group: User Control Panel
    Template Group: User Profile Field
    Template Group: User Infraction
    Template Group: User Note
    Template Group: Visitor Message
    Template Group: Who Posted?
    Template Group: Who's Online
    Template Group: Ungrouped Templates 1
    Template Group: Ungrouped Templates 2
    Template Group: Ungrouped Templates 3
    Template Group: Ungrouped Templates 4
    Template Group: Ungrouped Templates 5
    Template Group: Ungrouped Templates 6
    Template Group: Ungrouped Templates 7
    Template Group: Ungrouped Templates 8

  • #2
    For what its worth mate i found it hung for me for quite a while when updating xml files.
    Been doing it for the last couple updates atleast. However i just let it go and eventually it does continue.
    FTW Forum <- Home of the damned!

    Comment


    • #3
      Originally posted by ljianyih View Post
      I've downloaded the latest 4.1.12 version of vbulletin. After I've downloaded and unzipped, I deleted the install.php file and upload the whole folder to my server.
      Don't know if it is related, but I think the the install.php file is to be deleted after the installation/upgrade and not before...

      Comment


      • #4
        Originally posted by mgyver View Post
        Don't know if it is related, but I think the the install.php file is to be deleted after the installation/upgrade and not before...
        Must be an error he typed as he did say he ran the installer so that cant happen without install.php
        FTW Forum <- Home of the damned!

        Comment


        • #5
          It has stopped for almost half to one hour now. I've deleted the install.php file as instructed in the manual here - https://www.vbulletin.com/docs/html/upgrade

          "Note:
          As you already have a vBulletin installation running on your web server, you should delete the install.php file in the install directory before you proceed to upload the files."

          I run the updates file not the installation file using - /install/upgrade.php
          Last edited by ljianyih; Tue 10th Apr '12, 11:29pm.

          Comment


          • #6
            I've refreshed the upgrade page and the upgrade does continues... let's see whether it can complete the installation :P

            Comment


            • #7
              Yes, refreshing or going back and trying again does the trick in most cases.
              .......

              Comment


              • #8
                Yay, I've completed the installation!! (almost 2 hours still haven't received any response from support ticket, vb should have a special ticket or phone number for urgent support)

                Comment


                • #9
                  Originally posted by ljianyih View Post
                  Yay, I've completed the installation!! (almost 2 hours still haven't received any response from support ticket, vb should have a special ticket or phone number for urgent support)
                  Congrats mate.
                  I assume they are not replying because there are so many tickets.
                  I cant say i dont know but if everyone is having even half the problems i am with the latest upgrade then i assume they are flooded with tickets.
                  FTW Forum <- Home of the damned!

                  Comment


                  • #10
                    Did you disable all plugins during installation? I am going to hang on to it before upgrading as it seems like quite a few people are having problems.

                    Comment


                    • #11
                      Nope, I din disable any plugins (I've only 2 plugins btw). The manual didn't say anything about plugins, and I'm curious if I should turn off or not for future upgrade to get safer upgrade. Luckily din encounter any problem on that

                      Comment


                      • #12
                        Originally posted by ljianyih View Post
                        and I'm curious if I should turn off or not for future upgrade to get safer upgrade.
                        Turn them off: nothing to lose with that option.


                        vB5 is unequivocally the best forum software, but not yet...

                        Comment


                        • #13
                          I would suggest running the update via CMD if it's hanging up.
                          I've updated many multimillion post forums with no issues at all and relatively quick upgrades.
                          -- Web Developer for hire
                          ---Online Marketing Tools and Articles

                          Comment


                          • #14
                            Originally posted by ljianyih View Post
                            Yay, I've completed the installation!! (almost 2 hours still haven't received any response from support ticket, vb should have a special ticket or phone number for urgent support)
                            1 hour 21 minutes is well within normal response times...

                            Originally posted by DAMINK View Post
                            Congrats mate.
                            I assume they are not replying because there are so many tickets.
                            I cant say i dont know but if everyone is having even half the problems i am with the latest upgrade then i assume they are flooded with tickets.
                            OK, we know you've got your own issues with support or the fact that you don't get ticket support but please stop spamming threads to that effect...
                            Vote for:

                            - *Admin Settable Paid Subscription Reminder Timeframe*
                            -
                            *PM - Add ability to reply to originator only*
                            - Add Admin ability to auto-subscribe users to specific channel(s)
                            - Highlight the correct navigation tab when you are on a custom page
                            - "Quick Route" Interface...
                            - Allow to use custom icons for individual forums

                            Comment


                            • #15
                              Originally posted by Trevor Hannant View Post
                              OK, we know you've got your own issues with support or the fact that you don't get ticket support but please stop spamming threads to that effect...
                              I was not spamming actually.
                              I posted once in another thread after this one, more specifically about my support issues and some other issues.
                              But i actually figured that vb support may be backlogged in this instance. As soon as i upgraded i encountered many problems and expected others must have so to assume a heavy load on the support would be expected yes?
                              I also stipulated that "i dont know" rather just giving my opinion which i thought was ok to do here?
                              My primary reason for the reply was to say congrats to the OP for fixing the problem he had. The rest was sort of fill yea but again is that wrong?
                              I have several issues and am searching for support in any fashion i can sure. But i am not a spammer. Never have been.
                              I cant offer the support to others i would like to unfortunately or i would actively.
                              However i am glad to see you have noticed that i have issues and hope that perhaps you can take a look into my threads one day soon.
                              FTW Forum <- Home of the damned!

                              Comment

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