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Administrator Password Reset Problem

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  • kh99
    replied
    I guess you've tried it more than once to make sure it wasn't a mistake? (yeah, I know you'd have to make the same mistake twice, but it could happen).

    You could try temporarily disabling plugins to make sure something isn't interfering with it.

    Leave a comment:


  • Vibhor
    started a topic Administrator Password Reset Problem

    Administrator Password Reset Problem

    Hi, I tried to reset the admin password as usual through User CP.

    After entering both the fields (New and Old Password) - It accepted and automatically returned to the User CP Page.

    Now, when I tried to log in through the new password, alas, it's not logging me in and rather showing the incorrect password error.

    However, when I request the system to mail me a new password, that password works perfectly fine.

    It seems this issue is happening with the admin account only. What's the solution?

    Thanks!

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