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not following through to premium after getting payment to paypal

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  • not following through to premium after getting payment to paypal

    Premium memberships renewal are getting to(payments) paypal account but the premium memberships on renewal member on the forum are not re-registering (becoming premium)
    Any help would be appreciated
    Thank you

  • #2
    Can you bring up your server access logs?
    Are there any requests for payment_gateway.php at all?
    If not, do you have any firewall or proxy software that could be blocking these requests?

    Comment


    • #3
      It failed with the error 'invalid_subscriptionid'
      But this was a re-newel and I did recieve the money in my paypal account

      Thank you

      Comment


      • #4
        Did you change anything about the subscription since this person subscribed?

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        • #5
          Originally posted by Zachery View Post
          Did you change anything about the subscription since this person subscribed?
          Yes I was running a special for 27 months in stead of 24 months

          I have done this before and there were no problems ???

          Thank you

          Comment


          • #6
            That is the problem, it doesn't match the subscription length anymore because you changed it :/ You need to change it back and add another subscription.

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