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  • Problems with E-mail from vBulletin

    Hi again guys.
    Again, since i'm new to the forum i cant really tell if the problem has been there since day one.
    Some members has complained about that they cant recive any mails from the forum, the mail doesn't even show up in the spam folder, so i did a experiment and sure enough, the claims is correct.
    AOL/AIM, Zoho, iCloud, Yahoo, mail.com, inbox.com etc etc, i have tried them all and no one seems to be able to recive mails from the forum.

    E-mail provider that does work that i tried so far is Hotmail, Gmail and some Swedish webmail.
    Is it a bug or a setting? The only plugins that runs is IS Bot (bot protection) and Image resizer.

  • #2
    I'm still scratching my head over this since i/we cant solve the problem. Over 15 mail services tested and only 2 provider actually recieve the mail. Any suggestions?

    Comment


    • #3
      Run the Email Diagnostic under Maintenance -> Diagnostics. What is the output?
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud demonstration site.
      vBulletin 5 API

      Comment


      • #4
        Thanks for the reply.
        No errors when i run the mail diagnostics.

        Comment


        • #5
          Did you get the email?

          Comment


          • #6
            Are they being bounced back as blacklisted. Have you sent mail successfully via your email client?
            www.cdmagurus.com
            www.cellphone-gurus.com

            Comment


            • #7
              I've mentioned this and given some links to check at your thread in vb.org!
              Kind regards,
              Simon
              Microsoft Office Discussion

              Comment


              • #8
                Originally posted by jebediah View Post
                Thanks for the reply.
                No errors when i run the mail diagnostics.
                Since the error only occurs with some providers, I didn't expect an error. However I wish you would post the output regardless of errors like previously asked.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API

                Comment


                • #9
                  Originally posted by Wayne Luke View Post
                  Since the error only occurs with some providers, I didn't expect an error. However I wish you would post the output regardless of errors like previously asked.
                  Our forum does not run at English, so i guess you want understand what the output is saying
                  I think you misunderstood me there. The diagnostics gave no errors on any mail-address.
                  I've contacted our web hosting providers and they are looking into it.
                  Last edited by jebediah; Mon 6 Feb '12, 6:44pm.

                  Comment


                  • #10
                    Make sure the -F Parameter is enabled and that the bounce email address is a valid working email. You can do this under Settings -> Options -> Email Options

                    Also make sure your contact us and webmaster email addresses are valid and working email addressses on your server. These are under Settings -> Options -> Site Name / URL / Contact Details.

                    Finally if it continues to give problems make sure you have valid DNS entries on your server. Especially for Reverse DNS and MX Lookups. Your hosting provider may have to help with these.

                    After that, you'll need to contact the individual email providers and ask why they are blocking your domain and/or IP address.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API

                    Comment


                    • #11
                      Thanks Wayne Luke.
                      EDIT: Checked -f parameter and entered the webmaster address at "bounce email" field, and it solved the problem to a certain point.
                      AOL and some other free mail providers still dont recieve it
                      One more thing to do is to sort out why out site/ip is flagged as spam at some places.

                      Comment


                      • #12
                        One more thing to do is to sort out why out site/ip is flagged as spam at some places.
                        There could be many causes, reverse dns, or a bad IP. Your host should help further on this.
                        www.cdmagurus.com
                        www.cellphone-gurus.com

                        Comment


                        • #13
                          Originally posted by jebediah View Post
                          One more thing to do is to sort out why out site/ip is flagged as spam at some places.
                          If one site on a shared server spams, then all the sites can be blacklisted. Ask your hosting provider for your own IP address. They may charge you for it though.
                          Translations provided by Google.

                          Wayne Luke
                          The Rabid Badger - a vBulletin Cloud demonstration site.
                          vBulletin 5 API

                          Comment

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