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  • disappearance of members

    The recent period and I have a problem missing members and visitors abruptly.
    For example, watching the number of members 70 and 300 visitors, and then disappear and become for example, 10 members and 4 visitors
    I followed this way but did not succeed
    Check the following usergroup permission is set to yes for each group:

    AdminCP -> Usergroups -> Usergroup Manager -> Edit Usergroup -> Usergroup Options -> Viewable on the Memberlist

  • #2
    What's your session timeout set to?

    AdminCP -> Settings -> Options -> Cookies and HTTP Header Options -> Session Timeout

    This setting determines how long members and guests remain on the the currently active users list.
    To be updated...

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    • #3
      It's already on 9000

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      • #4
        It sounds like mysql is restarting and thus zapping the session table. Take a look at your mysql err logs and see if that is happening (if you don't know where they are, ask your host).

        Please don't PM or VM me for support - I only help out in the threads.
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        • #5
          I know the place, but what supposed to be written to know that the reason ,it is written many things

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          • #6
            I don't understand what you just said. If mysql is restarting, then it should say why in the mysql logs. I know when this was happening to me it told me why and I had to then go adjust some mysql variables to make my mysql server happy again.

            Please don't PM or VM me for support - I only help out in the threads.
            vBulletin Manual & vBulletin 4.0 Code Documentation (API)
            Want help modifying your vbulletin forum? Head on over to vbulletin.org
            If I post CSS and you don't know where it goes, throw it into the additional.css template.

            W3Schools <- awesome site for html/css help

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            • #7
              When I go to mysql err logs this what I see

              Click image for larger version

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ID:	3679180

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              • #8
                I think those are just your basic error_logs, not your mysql error logs. You may need to talk to your host about this issue and have them look into it.

                Please don't PM or VM me for support - I only help out in the threads.
                vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                Want help modifying your vbulletin forum? Head on over to vbulletin.org
                If I post CSS and you don't know where it goes, throw it into the additional.css template.

                W3Schools <- awesome site for html/css help

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                • #9
                  After checking the database and found all well and not a problem in it.

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                  • #10
                    However, there is no solution for this problem ?

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                    • #11
                      You must check your mysql error logs on the server. These are not accessible via the cPanel page you displayed earlier. If you do not have root access to the server, you'll need to contact your host to determine the contents of the error logs.
                      I drank WHAT?! - Socrates

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                      • #12
                        Okay i have the file for today his name 20100520-15.log do you want me to put it here ?

                        There are a lot of details.

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                        • #13
                          No, don't just post it. Find the entries in there that correspond with around the times you have issues on your site. (And if you have that big of a log for one day, you should *definitely* be talking to your host!)

                          Please don't PM or VM me for support - I only help out in the threads.
                          vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                          Want help modifying your vbulletin forum? Head on over to vbulletin.org
                          If I post CSS and you don't know where it goes, throw it into the additional.css template.

                          W3Schools <- awesome site for html/css help

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                          • #14
                            Unfortunately, the host said he could not help us and there was no problem
                            And now what can we do now?

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                            • #15
                              Did you look at those mysql error logs? Did you not have anything in them from that day? Nothing about mysql restarting or any other errors?

                              Please don't PM or VM me for support - I only help out in the threads.
                              vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                              Want help modifying your vbulletin forum? Head on over to vbulletin.org
                              If I post CSS and you don't know where it goes, throw it into the additional.css template.

                              W3Schools <- awesome site for html/css help

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