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  • websissy
    replied
    The download support service for this client has now been renewed.

    Thank you!

    Leave a comment:


  • websissy
    replied
    Thank You. I sincerely appreciate the follow-up AND your efforts at support. We all make mistakes. God knows I sure as heck make my share.

    I'm gonna go ahead now and pay for the download support upgrade. That will use up $40 of the $60 I'd set aside to buy the blog add-on weeks ago. So the blog purchase will have to wait a while for this client. That's too bad. I wanted to install it now; but as we all know, money only stretches so far.

    Thanks a lot Steve. As always, I truly appreciate all you do.

    Best Professional Regards,
    Greg / websissy

    Leave a comment:


  • Steve Machol
    replied
    This was my mistake. When I tested this on a particular account I inadvertently chose the 'active' license instead of the 'inactive' one as I thought. My bad.

    So the answer is that you were right. The Blog and Project Tools can only be purchased for active licenses. Therefore if the license is inactive then it needs to be renewed first.

    My apologies for the confusion.

    Leave a comment:


  • websissy
    replied
    Please take a moment and try it yourself, Steve. If it worked for you yesterday I'm not sure why it did; but it flatly refuses to work for me. Look at the screenshot attached to my last post and see for yourself.

    Why would it work for you and not for me? Could it be your permissions are higher than mine? I'll bet that's it...

    Oh well, it is what it is and the client now clearly has NO support. So, I guess we'll fork over $40 to renew the download support and forego the purchase of the your blogging add-on for now.

    There seems to be nothing else I can do here.

    Leave a comment:


  • Steve Machol
    replied
    Hmmm...I really don't understand why it worked for me then. I will inform the Devs about this.

    Leave a comment:


  • websissy
    replied
    Okay, Steve, there's the screen snapshot of your members area product upgrade screen. See for yourself. I'm not sure why it worked for you. But it clearly WON'T work for me. In fact, it even says in red bold type:

    You must renew this license before you can purchase this product.

    If it's working for you, then the question is are you doing it some other way?
    Attached Files

    Leave a comment:


  • websissy
    replied
    OK. You're telling me it worked for you; but I'm saying that when I tried it on this license earlier in the day it had completely masked out the blogging software and wouldn't let me even check the box to TRY to buy it. I'll go back and try again. Perhaps I did something wrong here.

    Leave a comment:


  • Steve Machol
    replied
    Actually before answering I tried this earlier today on an expired owned license and it did work. I am not confused and I am not making this up.

    I really don't have anything more to add. It's clear that no matter what I say it is not sufficient for you. There is nothing more I can do.

    Leave a comment:


  • websissy
    replied
    I'm not confused, Steve. But apparently you are. I tried to buy blogging earlier today. Your site refused to sell Blogging to me at ANY price unless I FIRST buy the $40 download service extension. $40 + $60 = $100 Or do YOU know something I don't here?

    Leave a comment:


  • Steve Machol
    replied
    I already answered that. The price for the Blog is $60. Not sure why there is any confusion.

    Leave a comment:


  • websissy
    replied
    LOL. Okay. Then what the heck is the price, Steve?

    Leave a comment:


  • Steve Machol
    replied
    No.

    Leave a comment:


  • websissy
    replied
    I never suggested your blogging add-on was free. I never HINTED I thought it was free.

    There's nothing confusing about the plain english sentence you quoted straight from my last post, Steve:

    Originally posted by websissy
    ...the only option for my client now is to extend their download rights for another year for $40 and then cough up yet another $60 if they want your blogging add-on...
    The way I do arithmetic, that makes the total cost to get your blogging software for this client now, $100.

    Is that correct? Yes or no?

    Leave a comment:


  • Steve Machol
    replied
    Originally posted by websissy View Post
    What you seem to be trying to avoid saying here, Steve, is that the only option for my client now is to extend their download rights for another year for $40 and then cough up yet another $60 if they want your blogging add-on too
    Actually I'm not avoiding anything. Your question is quite confusing.

    The Blog purchase is a one time cost. And yes, it's an add-on product and it costs $60. So if you are asking if the Blog is free, the answer is 'No'.

    Note: The Blog does not need to be renewed. It will automatically be renewed when the license is renewed. You pay for it one time only.

    Leave a comment:


  • websissy
    replied
    You know, it's a bit maddening to see you guys dodge around and avoid answering a direct question several times when my original question and statement of assumptions were straight-forward and clear. I'm not at all sure I see the point to that unless you're deliberately trying to avoid answering my question.

    Let's try this again, shall we?

    I will grant that one part of the support provided for your product is what you do here in your forums. But it's clear that another part of the support you do is what happens when you release patches and updates and problem fixes in the form of new versions of the software.

    Let's be real here. Your fully supported product needs to include both types of support not just one. Furthermore, having one-sided "support" is quite often useless. If a licensee's download support expired last night (as I said in my first post happened in this case) then you can "support" them all you like here in the forums but if they NEED a patch that was in this morning's release to fix a problem they're having with a patch installed last night (BEFORE their download support expired) then they're basically SOL. Isn't that the deal?

    What you seem to be trying to avoid saying here, Steve, is that the only option for my client now is to extend their download rights for another year for $40 and then cough up yet another $60 if they want your blogging add-on too.

    I don't understand why can't you just SAY that and be done with it rather than dancing around the edges of the head of a pin and playing with nuances of what you mean by "support" as if it was as evanescent as a bullfighter's cape. There's no point to that unless the GOAL is confuse the client.

    The way it looks, this client now has a choice between paying YOU $100 to extend download support and get your blogging software or spending $0 for WordPress and keeping $100 in their bank. Isn't that in fact the deal here?

    I don't mean to ***** at you, Steve. I know you're only doing your job. I should explain that knowing money for this client was very tight, I've held onto $60 in a private kitty for weeks planning to buy the blogging software add-on and extend their download support the day after download support expired. But instead of being able to do what I'd planned today, I learned the upgrade price is now $100 - not $60. Frankly, that puts it out of their reach because in the current economy they were reluctant to even spend $40 on the web now. If I'd known yesterday what I know now, I'd have bought the blogging software yesterday. I actually HAD the money set aside for that purchase! Sigh...
    Last edited by websissy; Tue 31st Mar '09, 3:03pm.

    Leave a comment:

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