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Custom user profile field title is blank

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  • Custom user profile field title is blank


    I've tried to create a new required User profile field and I'm having a problem with the title not appearing in the Profile Field Manager or on the user's profile.

    Here is the User Profile Field Manager in admincp:

    And here is proof that I've put the title in:

    I'm confused as to why this is happening? Have I done something stupid??


  • #2
    To be honest, I don't know what would cause this. When you edit the field does the title appear? Are there any special characters (didn't look like it but not sure)? Does it appear in the HTML sourcecode? I would try all the standards:

    1 - Re-upload all the original vB non-image files (except install.php). These files include all files with the extensions of PHP, JS and CSS. Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version:

    Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

    [Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

    If this resolves the issue then you had out of date files.

    2 - If that didn't solve the problem, then please disable all plugins.

    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    define('DISABLE_HOOKS', true);

    If this resolves the issue please contact the authors of your addons for updates. If you are using Project Tools or vBulletin Blog make sure to download the most recent version from your Member's Area.

    3 - If you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

    If this solves the problem then you have out of date templates in your style. If this is a commercial style, contact the vendor for an updated version. If you made your own template modifications use the Find Updated Templates tool to compare the templates in your style with the new vBulletin 3.8.0 Templates and manually make the changes.

    Also try making a new field to see if it shows up correctly.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API


    • #3
      Hi Wayne,

      Thank you for your instructions. I have logged in just now to start work fixing it and low and behold...the title is there! No one else has access.

      Perhaps one of the maintenance tasks run during the night remedied the problem.

      I will keep and eye on it and if it happens again I will try what you have suggested.



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