Thread preview not working correctly

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  • phforum
    New Member
    • Nov 2008
    • 25
    • 3.7.x

    Thread preview not working correctly

    For non admins, the thread preview does not work when someone clicks "new Posts". it works in the regular showforum. For admins, it works fine in both. Is there a setting for this? It used to work before i upgraded to 3.8
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    There is no usergroup-based setting for this.

    To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

    Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

    [Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

    Next, disable all plugins.

    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    define('DISABLE_HOOKS', true);

    Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally login to an account in the Registered usergroup, empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

    Do you have the same problem?
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography

    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    • Jake Bunce
      Senior Member
      • Dec 2000
      • 46598
      • 3.6.x

      I don't have this problem on my test forum. The thread preview works in the search results for all users.

      There may be a customization causing this problem. You can quickly determine this by temporarily disabling your customizations. Try to reproduce it on a default style:

      Admin CP -> Styles & Templates -> Style Manager -> [Add New Style]

      Create a new style with no parent. Then click that style's name in the Style Manager to view your forum with that style. If the problem goes away on the default style then you know it's a style problem at which point you need to systematically revert your custom templates to isolate the problem.

      If you still have the problem then try disabling your plugins:

      Admin CP -> vBulletin Options -> Plugin/Hook System

      Also run a file check to look for customized files. Upload the original files if any problems are reported:

      Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions


      • phforum
        New Member
        • Nov 2008
        • 25
        • 3.7.x

        Thanks I narrowed it down to a plugin that limits forum viewing based on post count. ill go to the developer for help with that. Thanks again.


        widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.