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Trying to install, trying to get help
I have tried to install this. It gets stuck after step 2 with nothing to click on to move forward.
It says:
Step 2) Connect to the database (Step 2 of 13)
Attempting to attach to database
Connection succeeded! The database already exists.
You have already installed vBulletin; do you wish to upgrade?
Click here if you would like to see options for clearing the existing contents of your database.
It does't allow me to proceed to step 3.
I tried paying the $150 installation fee, but you can only pay that if you're buying something else. I've already paid for the publishing suite, so I don't want to pay for that again. Everytime I email support, I get a canned response from them saying it should work now.
I've been getting this runaround for over a week. I've called, but no one is ever available to talk to me. I've tried to pay the installation fee, but it doesn't allow one to simply pay the fee. I've emailed several times. The person answering the phone knows my email address from memory.
I asked for a refund, only to be give the same old canned response saying "it should be working now."
Support hours say 9-5 Pacific, but I've called all during those times and can NEVER get anyone on the phone.
I'm frustrated as heck. I needed my forum up last week and I don't know what else to try.
What should I do now?
It says:
Step 2) Connect to the database (Step 2 of 13)
Attempting to attach to database
Connection succeeded! The database already exists.
You have already installed vBulletin; do you wish to upgrade?
Click here if you would like to see options for clearing the existing contents of your database.
It does't allow me to proceed to step 3.
I tried paying the $150 installation fee, but you can only pay that if you're buying something else. I've already paid for the publishing suite, so I don't want to pay for that again. Everytime I email support, I get a canned response from them saying it should work now.
I've been getting this runaround for over a week. I've called, but no one is ever available to talk to me. I've tried to pay the installation fee, but it doesn't allow one to simply pay the fee. I've emailed several times. The person answering the phone knows my email address from memory.
I asked for a refund, only to be give the same old canned response saying "it should be working now."
Support hours say 9-5 Pacific, but I've called all during those times and can NEVER get anyone on the phone.
I'm frustrated as heck. I needed my forum up last week and I don't know what else to try.
What should I do now?
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