Problems upgrading from 3.6.2 to 3.8

[SurfCityvBer]

I've been running vBulletin 3.6.8 Patch Level 2 for about a year, and now I am trying to upgrade to 3.8.2.

I got as far as the vBulletin 3.8 Upgrade System, XML Versions 3.8.2, and it's stopping at:

Step 2) Import latest admin help (Step 2 of 5).

I have a phpinfo file setup: (link deleted)

I have changed my config.php to start with:

<?php
ini_set('memory_limit', 32 * 1024 * 1024);
ini_set("max_execution_time", "4000");

I rebooted the server hoping that might help, and here's part of my error log in the timeframe I tried the last upgrade, though I'm not sure what it means:

[Sun May 24 04:06:31 2009] [notice] Apache/2.0.50 (Fedora) configured -- resuming normal operations
Allowed memory size of 8388608 bytes exhausted (tried to allocate 0 bytes)
exclog: signal received 15
[Sun May 24 04:30:44 2009] [warn] child process 24288 still did not exit, sending a SIGTERM
[Sun May 24 04:30:44 2009] [warn] child process 24292 still did not exit, sending a SIGTERM
[Sun May 24 04:30:44 2009] [warn] child process 24821 still did not exit, sending a SIGTERM
[Sun May 24 04:31:01 2009] [warn] child process 24288 still did not exit, sending a SIGTERM
[Sun May 24 04:31:01 2009] [warn] child process 24292 still did not exit, sending a SIGTERM
[Sun May 24 04:31:01 2009] [warn] child process 24821 still did not exit, sending a SIGTERM
[Sun May 24 04:32:08 2009] [warn] child process 24288 still did not exit, sending a SIGTERM
[Sun May 24 04:32:09 2009] [warn] child process 24292 still did not exit, sending a SIGTERM
[Sun May 24 04:32:09 2009] [warn] child process 24821 still did not exit, sending a SIGTERM

Any ideas would be appreciated.

[SurfCityvBer]

Problems upgrading from 3.6.2 to 3.8 - stopping at Import latest admin help

I also did re-download the package and ftp'd the xml and other ascii files in ascii with no change in the situation.

[Steve Machol]

In spite of your changes to config.php, your server is still only using 8M memory:

Allowed memory size of 8388608 bytes exhausted

You will need to ask your host to increased this to 32M on the server.

[SurfCityvBer]

Aaah... thank you very much.

Because it's on a VPS, my ISP instructed me where the php.ini file is so I could change the value myself to 32M.

Phpinfo now reports Local Value at 32MB and Master Value at 8MB.

So it took a little doing, and after a server reboot and some clearing of the browser cache, but the install process is completed now and we're all good.

Again, thanks!

[Steve Machol]

Glad to hear it.