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    Wayne Luke
    vBulletin Technical Support Lead

  • Wayne Luke
    replied
    Originally posted by JLChane View Post
    We're having a similar problem - cannot add a channel. Can we get an assist?
    There are no orphaned routes on your site.

    Originally posted by JLChane View Post
    Is there no fix to this problem? It's a serious one if forums cannot be expanded or edited.
    Your problem is not related to the topic that you have posted on. We generally ask customers to create their own topics even if they think they have the same problem as someone else. I would request you do this now and describe the exact problems that you're experiencing so we can provide support.

    Leave a comment:

  • JLChane
    New Member

  • JLChane
    replied
    Originally posted by JLChane View Post
    We're having a similar problem - cannot add a channel. Can we get an assist?
    Is there no fix to this problem? It's a serious one if forums cannot be expanded or edited.

    Leave a comment:

  • JLChane
    New Member

  • JLChane
    replied
    We're having a similar problem - cannot add a channel. Can we get an assist?

    Leave a comment:

  • Wayne Luke
    vBulletin Technical Support Lead

  • Wayne Luke
    replied
    Unfortunately, we have found the issue difficult to duplicate so we don't know why the database gets into its damaged state. This prevents creating tests to prevent it in the future.

    We know it is caused by having Orphaned Page Routes in the database. The issue doesn't occur for Super Administrators. Since Cloud users do not have access to the Super Administrator user, the issue is exacerbated for them. We have some fixes coming in 5.6.1 that will hopefully alleviate the intermediate issue and allow the Page Manager to show for other Administrators when this occurs.

    Leave a comment:

  • Vincent T.
    New Member

  • Vincent T.
    replied
    Now it works again, thank you! How can I prevent this from happening again?

    Leave a comment:

  • Trevor Hannant
    vBulletin Support

  • Trevor Hannant
    replied
    Can you try again now please

    Leave a comment:

  • Vincent T.
    New Member

  • Vincent T.
    replied
    Thank you for the quick reply! Sadly, the error persists. I cleared caches. How did I do that? In order to prevent this from happening again?

    Leave a comment:

  • Wayne Luke
    vBulletin Technical Support Lead

  • Wayne Luke
    replied
    This should be resolved on your site now.

    Leave a comment:

  • Wayne Luke
    vBulletin Technical Support Lead

  • Wayne Luke
    replied
    This is cause by orphaned pages. I will resolve it on your site in just a few minutes. First, I need to clone the database for the developers. A fixed site doesn't allow us to fix the underlying issue.

    Leave a comment:

  • Vincent T.
    New Member

  • Vincent T.
    started a topic Invalid node ID specified

    Invalid node ID specified

    Hi,
    started to tinker with vBulletin Cloud and broke it :/ I created several pages Site Builder, but if I now want to access the pages overview in Site Builder I get the error message "invalid node ID specified". When dismissing the message the page manager seems empty. It doesn't matter on which page I try to access the page manager.
    All pages look fine though, I don't "miss" any content (there is not much on there anyway). The screenshot shows the page manager just before the error message pops up.
    Trying to find the answer in the documentation, this board or googling wasn't sucessful so I hope you can help me.
    What data would you need for that? Using vBulletin Cloud 5.6.0.
    Thanks!

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