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  • Invalid node ID specified

    Hi,
    started to tinker with vBulletin Cloud and broke it :/ I created several pages Site Builder, but if I now want to access the pages overview in Site Builder I get the error message "invalid node ID specified". When dismissing the message the page manager seems empty. It doesn't matter on which page I try to access the page manager.
    All pages look fine though, I don't "miss" any content (there is not much on there anyway). The screenshot shows the page manager just before the error message pops up.
    Trying to find the answer in the documentation, this board or googling wasn't sucessful so I hope you can help me.
    What data would you need for that? Using vBulletin Cloud 5.6.0.
    Thanks!

  • #2
    This is cause by orphaned pages. I will resolve it on your site in just a few minutes. First, I need to clone the database for the developers. A fixed site doesn't allow us to fix the underlying issue.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

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    • #3
      This should be resolved on your site now.
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud demonstration site.
      vBulletin 5 API

      Comment


      • #4
        Thank you for the quick reply! Sadly, the error persists. I cleared caches. How did I do that? In order to prevent this from happening again?

        Comment


        • #5
          Can you try again now please
          Vote for:

          - *Admin Settable Paid Subscription Reminder Timeframe*
          -
          *PM - Add ability to reply to originator only*
          - Add Admin ability to auto-subscribe users to specific channel(s)
          - "Quick Route" Interface...

          Comment


          • #6
            Now it works again, thank you! How can I prevent this from happening again?

            Comment


            • #7
              Unfortunately, we have found the issue difficult to duplicate so we don't know why the database gets into its damaged state. This prevents creating tests to prevent it in the future.

              We know it is caused by having Orphaned Page Routes in the database. The issue doesn't occur for Super Administrators. Since Cloud users do not have access to the Super Administrator user, the issue is exacerbated for them. We have some fixes coming in 5.6.1 that will hopefully alleviate the intermediate issue and allow the Page Manager to show for other Administrators when this occurs.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API

              Comment


              • #8
                We're having a similar problem - cannot add a channel. Can we get an assist?

                Comment


                • #9
                  Originally posted by JLChane View Post
                  We're having a similar problem - cannot add a channel. Can we get an assist?
                  Is there no fix to this problem? It's a serious one if forums cannot be expanded or edited.

                  Comment


                  • #10
                    Originally posted by JLChane View Post
                    We're having a similar problem - cannot add a channel. Can we get an assist?
                    There are no orphaned routes on your site.

                    Originally posted by JLChane View Post
                    Is there no fix to this problem? It's a serious one if forums cannot be expanded or edited.
                    Your problem is not related to the topic that you have posted on. We generally ask customers to create their own topics even if they think they have the same problem as someone else. I would request you do this now and describe the exact problems that you're experiencing so we can provide support.

                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API

                    Comment

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