5 day backup wait

[UND_Sioux]

On the cloud platform, it says on the sales page that backups are performed daily. Support has told me that I can request a backup at any time. Why do I get this message when requesting a backup? Thanks.

[Mark.B]

If you raise a support ticket (as the error suggests) we can sort one out for you.

[UND_Sioux]

If you raise a support ticket (as the error suggests) we can sort one out for you.

I did. Waiting patiently nearly 7 hours. Also, on the last backup on October 4th, most of my attachments were not in the backup.

[Mark.B]

I did. Waiting patiently nearly 7 hours. Also, on the last backup on October 4th, most of my attachments were not in the backup.

Ticket support is not real time. We don't have people sitting around doing nothing who can jump onto a ticket within minutes of it being raised.

As you can imagine, at the moment things are extremely busy, it's also been a weekend, and all available staff are working on on other tickets. Staff also work in multiple time zones so not everyone is on duty 24/7. Someone will get to you as soon as possible. Please be patient.