On the cloud platform, it says on the sales page that backups are performed daily. Support has told me that I can request a backup at any time. Why do I get this message when requesting a backup? Thanks.
Announcement
Collapse
No announcement yet.
5 day backup wait
Collapse
X
-
If you raise a support ticket (as the error suggests) we can sort one out for you.
-
-
Originally posted by UND_Sioux View Post
I did. Waiting patiently nearly 7 hours. Also, on the last backup on October 4th, most of my attachments were not in the backup.
As you can imagine, at the moment things are extremely busy, it's also been a weekend, and all available staff are working on on other tickets. Staff also work in multiple time zones so not everyone is on duty 24/7. Someone will get to you as soon as possible. Please be patient.
- 1 like
Comment
Related Topics
Collapse
-
by fccorpAll I wanted was a simple backup of the cloud site so we could bring the data over to the Connect version and get back online.
Backup requested today at 12:02 PM CST.
It is now...-
Channel: vB Cloud Support & Troubleshooting.
Tue 4 Aug '15, 3:50pm -
-
Apologies right out of the gate - I've tried searching this here on the support boards, but I'm just not finding the answer.
Is there a way for us to download a backup of our hosted forum?...-
Channel: vB Cloud Support & Troubleshooting.
Mon 26 Feb '18, 12:44pm -
-
by ErikKI'm trying to migrate from my vB Cloud site (audiohaven.org) to my own server, and its been almost two days since I submitted my backup request, and I have yet to receive the backup. I received a followup...
-
Channel: vB Cloud Support & Troubleshooting.
Wed 9 Dec '15, 1:43pm -
-
by CarrfixrDoes the cloud back up daily at the same time? We have been noticing a site slow down @ approx 9:30 pm pst daily. Could this be due to the backup process?...
-
Channel: vB Cloud Support & Troubleshooting.
Wed 24 Oct '18, 8:28am -
Comment