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  • SEND GRID returned emails as spam

    We are getting lots of returned emails from SEND GRID particularly for Birthday messages and notifications of private messages.

    The report says that the ip address is blocked by spamcop.

    When I check the ip address it is based in the USA so I'm guessing it is to do with the Cloud email sending?

    Is there anything we can do to get unblocked?

    __________________________________________
    We don't stop playing because we grow old;
    we grow old because we stop playing.
    GBS

  • #2
    I wonder if this has anything to do with the notification emails? They stopped and I can't figure out why
    Last edited by Carrfixr; Sun 11th Aug '19, 12:04pm.
    vB Mods That Rock!

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    • #3
      Originally posted by Carrfixr View Post
      I wonder if this has anything to do with the notification emails? They stopped and can't I figure out why
      I'm not sure but there is certainly some strange behaviour.

      Last week we had a 'contact us' form email returned as undelivered for above reasons but because it quoted the contents of the contact form we were then able to deal with it, but we never got the original.
      __________________________________________
      We don't stop playing because we grow old;
      we grow old because we stop playing.
      GBS

      Comment


      • #4
        Mrs.T Are your emails working for quotes, mentions etc, on your site?
        vB Mods That Rock!

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        • #5
          We've not had anyone complain but to be honest I don't know how many use it. Personally we just have notification on site, not by email.
          __________________________________________
          We don't stop playing because we grow old;
          we grow old because we stop playing.
          GBS

          Comment


          • #6
            Sendgrid has a lot of customers so emails from them can get inadvertently blocked as many people report emails as spam instead of unsubscribing to them. This may have nothing to do with vBulletin Cloud emails but you could be caught in the fallout. If we know the IP Addresses from the email headers, we can inform SendGrid and they may be able to get them unblocked. What are the IP Addresses of the blocked email servers?

            Alternatively, we have made changes so customers can use their own SMTP servers on standard ports. If you have access to a private SMTP server, you can open a support ticket and ask that your Cloud emails be moved to it.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
            vBulletin 5 Documentation - Updated every Friday. Report issues here.
            vBulletin 5 API - Full / Mobile
            I am not currently available for vB Messenger Chats.

            Comment


            • #7
              Originally posted by Wayne Luke View Post
              Sendgrid has a lot of customers so emails from them can get inadvertently blocked as many people report emails as spam instead of unsubscribing to them. This may have nothing to do with vBulletin Cloud emails but you could be caught in the fallout. If we know the IP Addresses from the email headers, we can inform SendGrid and they may be able to get them unblocked. What are the IP Addresses of the blocked email servers?

              Alternatively, we have made changes so customers can use their own SMTP servers on standard ports. If you have access to a private SMTP server, you can open a support ticket and ask that your Cloud emails be moved to it.
              Thanks Wayne.

              This ip address is mentioned in the body of every email report from Send Grid as being blocked: 167.89.58.99

              However when I look in the email headers this is the only ip mentioned: 198.37.151.26

              I'm not great at understanding all the header info so if it helps I could send them via support.
              __________________________________________
              We don't stop playing because we grow old;
              we grow old because we stop playing.
              GBS

              Comment


              • #8
                Will report the IP Addresses to the Cloud Team for followup.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                vBulletin 5 Documentation - Updated every Friday. Report issues here.
                vBulletin 5 API - Full / Mobile
                I am not currently available for vB Messenger Chats.

                Comment


                • #9
                  Thanks Wayne Luke . Appreciate your help.
                  __________________________________________
                  We don't stop playing because we grow old;
                  we grow old because we stop playing.
                  GBS

                  Comment


                  • #10
                    We are now getting a different type of email saying our messages look like spam but the same ip address (167.89.58.99) is mentioned:

                    167.89.58.99 Message rejected on 2019/08/14 21:51:01 BST, policy (3.2.2.1) ID (5D541985000D2124) - Your message looks like SPAM or has been reported as SPAM in End of DATA
                    __________________________________________
                    We don't stop playing because we grow old;
                    we grow old because we stop playing.
                    GBS

                    Comment


                    • #11
                      The user that the specific email is being sent to has marked your outgoing email as spam.

                      Translations provided by Google.

                      Wayne Luke
                      The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                      vBulletin 5 Documentation - Updated every Friday. Report issues here.
                      vBulletin 5 API - Full / Mobile
                      I am not currently available for vB Messenger Chats.

                      Comment


                      • #12
                        Originally posted by Wayne Luke View Post
                        The user that the specific email is being sent to has marked your outgoing email as spam.
                        I think it might be BT (the internet provider) who is marking all emails from us as spam. All the ones we have had back today are BT Internet ones and they are from different users. I doubt all the users would have marked them as spam themselves.
                        __________________________________________
                        We don't stop playing because we grow old;
                        we grow old because we stop playing.
                        GBS

                        Comment


                        • #13
                          Please see: https://forum.vbulletin.com/forum/vb...ud#post4420144

                          Usually it only takes a few people to mark something as spam for a provider to take action. Having your users white list your email address and the IP address can help to prevent this.
                          Translations provided by Google.

                          Wayne Luke
                          The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                          vBulletin 5 Documentation - Updated every Friday. Report issues here.
                          vBulletin 5 API - Full / Mobile
                          I am not currently available for vB Messenger Chats.

                          Comment


                          • #14
                            Thanks Wayne. We will try to implement these ideas.
                            __________________________________________
                            We don't stop playing because we grow old;
                            we grow old because we stop playing.
                            GBS

                            Comment


                            • #15
                              I've submitted a feature request here to make it more intuitive on removing subscriptions from the email. You can see it here:
                              https://tracker.vbulletin.com/vbulle...sues/VBV-19579

                              If it were to get a few votes between now and Monday, I can sell it to the developers better.
                              Translations provided by Google.

                              Wayne Luke
                              The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                              vBulletin 5 Documentation - Updated every Friday. Report issues here.
                              vBulletin 5 API - Full / Mobile
                              I am not currently available for vB Messenger Chats.

                              Comment

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