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  • Wayne Luke
    replied
    Thanks for the feedback. I will pass it on.

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  • Carrfixr
    replied
    The problem seems to be resolved

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  • Carrfixr
    commented on 's reply
    Well that was quick..

  • Carrfixr
    replied
    Wayne thanks for posting that, and letting us know its for this issue
    Last edited by Carrfixr; Wed 9th Jan '19, 11:35am.

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  • Wayne Luke
    replied
    In working to resolve this problem, there will be an upgrade to database servers across the datacenter. This will result in downtime while the work is processed. This is scheduled for 5:00 pm Pacific.

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  • Carrfixr
    replied
    Thanks for escalating this quickly.
    Last edited by Carrfixr; Wed 2nd Jan '19, 5:25pm.

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  • Wayne Luke
    replied
    The issue has been tracked to a specific Internet Brands project within our data center. The Cloud Project Manager is working with the manager of that Project for resolution. Hopefully, a resolution will come soon.

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  • Carrfixr
    commented on 's reply
    Hi Wayne I realized that after Post #4.

  • Wayne Luke
    replied
    Like I said it isn't the backups. Those start at midnight PST and are staggered. It is a process outside the cloud system.

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  • MrsTiggywinkle
    replied
    Originally posted by Carrfixr View Post
    It's 1200 AM and it's back prob till 1:00am
    That's around 5am here so probably why we are not affected, most members still in bed!

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  • Carrfixr
    replied
    It's 1200 AM and it's back prob till 1:00am

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  • Carrfixr
    replied
    It's pretty severe and an unacceptable server issue. I'll be awaiting your update. Now and then I'm up late to experience it for that hour or so. It hits other members that are in a different time slot right at prime time. I am very surprised that I have not read about this issue on the board.
    Thanks and Happy New Year
    Last edited by Carrfixr; Sun 30th Dec '18, 5:50pm.

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  • Wayne Luke
    replied
    I will ask after the holiday. It is caused by something outside the Cloud system and I don't have contact with the team in charge of the datacenter.

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  • Carrfixr
    replied
    Is there any headway in finding this issue? Ití still occurs daily at the same time, and we get many complaints mainly from the PST crowd where it's about 9pm.
    Last edited by Carrfixr; Fri 28th Dec '18, 7:17am.

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  • Carrfixr
    commented on 's reply
    Hey Wayne thanks
    It's good to know that they are at least aware of it and working towards a fix.

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