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  • Daily cloud backup

    Does the cloud back up daily at the same time? We have been noticing a site slow down @ approx 9:30 pm pst daily. Could this be due to the backup process?
    vB Mods That Rock!

  • #2
    It happened again today at about the same time. Would this be linked to the server back up? If so is there a way to correct it?
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    • #3
      Can anyone answer why the site slows everyday around 9 PM pst? I'm thinking that is the time of the daily back up but i'm only guessing. It seems to happen like clockwork every day
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      • #4
        It isn't caused by the database backup. The slow down is caused by other systems in the datacenter. We've been investigating it for a while and are working to resolve the issue. We hope to have it resolved soon.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

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        • Carrfixr
          Carrfixr commented
          Editing a comment
          Hey Wayne thanks
          It's good to know that they are at least aware of it and working towards a fix.

      • #5
        Is there any headway in finding this issue? Ití still occurs daily at the same time, and we get many complaints mainly from the PST crowd where it's about 9pm.
        Last edited by Carrfixr; Fri 28th Dec '18, 7:17am.
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        • #6
          I will ask after the holiday. It is caused by something outside the Cloud system and I don't have contact with the team in charge of the datacenter.
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud customization and demonstration site.
          vBulletin 5 Documentation - Updated every Friday. Report issues here.
          vBulletin 5 API - Full / Mobile
          I am not currently available for vB Messenger Chats.

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          • #7
            It's pretty severe and an unacceptable server issue. I'll be awaiting your update. Now and then I'm up late to experience it for that hour or so. It hits other members that are in a different time slot right at prime time. I am very surprised that I have not read about this issue on the board.
            Thanks and Happy New Year
            Last edited by Carrfixr; Sun 30th Dec '18, 5:50pm.
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            • #8
              It's 1200 AM and it's back prob till 1:00am
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              • #9
                Originally posted by Carrfixr View Post
                It's 1200 AM and it's back prob till 1:00am
                That's around 5am here so probably why we are not affected, most members still in bed!
                __________________________________________
                We don't stop playing because we grow old;
                we grow old because we stop playing.
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                • #10
                  Like I said it isn't the backups. Those start at midnight PST and are staggered. It is a process outside the cloud system.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                  vBulletin 5 Documentation - Updated every Friday. Report issues here.
                  vBulletin 5 API - Full / Mobile
                  I am not currently available for vB Messenger Chats.

                  Comment


                  • Carrfixr
                    Carrfixr commented
                    Editing a comment
                    Hi Wayne I realized that after Post #4.

                • #11
                  The issue has been tracked to a specific Internet Brands project within our data center. The Cloud Project Manager is working with the manager of that Project for resolution. Hopefully, a resolution will come soon.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                  vBulletin 5 Documentation - Updated every Friday. Report issues here.
                  vBulletin 5 API - Full / Mobile
                  I am not currently available for vB Messenger Chats.

                  Comment


                  • #12
                    Thanks for escalating this quickly.
                    Last edited by Carrfixr; Wed 2nd Jan '19, 5:25pm.
                    vB Mods That Rock!

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                    • #13
                      In working to resolve this problem, there will be an upgrade to database servers across the datacenter. This will result in downtime while the work is processed. This is scheduled for 5:00 pm Pacific.
                      Translations provided by Google.

                      Wayne Luke
                      The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                      vBulletin 5 Documentation - Updated every Friday. Report issues here.
                      vBulletin 5 API - Full / Mobile
                      I am not currently available for vB Messenger Chats.

                      Comment


                      • #14
                        Wayne thanks for posting that, and letting us know its for this issue
                        Last edited by Carrfixr; Wed 9th Jan '19, 11:35am.
                        vB Mods That Rock!

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                        • Carrfixr
                          Carrfixr commented
                          Editing a comment
                          Well that was quick..

                      • #15
                        The problem seems to be resolved
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