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  • Notification dead end

    So I am constantly getting reports from members that when they have notifications to read at times they are not linked to anything. After further research I determined that when a reply or comment is deleted the notification that was sent out to the affecting user stays but it is linkless. Is there any kind of work around to stop this from happening?
    Last edited by Carrfixr; Mon 7 May '18, 4:03am.

  • #2
    I wonder if it is a 'deletion notice' permission? If your members are not permitted to see the deletion notices then there is nothing to redirect them to from the notification when a post has been deleted.

    Could you try it with a moderator who has permission to see deletion notices. Get them to subscribe to a thread, make a post and delete it, then see what happens with their notification, is it clickable and takes them to the deleted notice.

    Then again I could be completely wrong and it's nothing to do with that
    __________________________________________
    We don't stop playing because we grow old;
    we grow old because we stop playing.
    GBS

    Comment


    • #3
      Thanks Mrs T

      So I logged in as a regular user and started a thread. ( For reference user A)

      Then I responded to that post using another account (For reference user B)

      I went back to user A and saw the notification alert

      Then from the user B account I soft deleted the reply

      Back to user A with the still active notification

      Then clicked the notification link which gives me this

      Sorry, you are not authorized to view this page.
      Please try logging in or logging in as different user
      Login or send a message to the admin

      So this above message comes up because the alerted post was soft deleted.

      Then the member or members contacts me going on about the dead end link.


      The other day I had to clean up some posts by removing them as an Admin. This caused lots of users to get this response. We do allow users to soft delete posts within a certain allotted time frame. Shouldn't this notification be automatically removed from a users account when a post is deleted?


      When viewing as a moderator it takes me to the deleted post
      Last edited by Carrfixr; Mon 7 May '18, 5:24am.

      Comment


      • #4
        Notifications are sent when the content is created. Notifications aren't deleted when the content is deleted. I am guessing this is spam or something else that isn't desired on the site. You should inform the user of this. An improvement request can be made to delete unread notifications when content is deleted and the user no longer has permission to view it.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          No it's not spam
          It's anything to do with deleting a post that another user was notified about. It's happening with basic forum operations (notifications)

          Comment


          • #6
            So i'm trying to create an improvement request but can't find the button in the center of the screen to start a new Jira

            Comment


            • #7
              You don't see the light blue button? Are you logged in?

              Click image for larger version

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              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API - Full / Mobile
              Vote for your favorite feature requests and the bugs you want to see fixed.

              Comment


              • #8
                Yep logged in and no box like you show

                Comment


                • #9
                  Click image for larger version

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Views:	51
Size:	22.3 KB
ID:	4391029

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                  • #10
                    I've created the issue for you - https://tracker.vbulletin.com/vbulle...sues/VBV-18485

                    The site team is looking into resolving this. Seems to be a permission issue with Cloud Customers. I apologize for the inconvenience.
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API - Full / Mobile
                    Vote for your favorite feature requests and the bugs you want to see fixed.

                    Comment


                    • #11
                      Originally posted by Wayne Luke View Post
                      I've created the issue for you - https://tracker.vbulletin.com/vbulle...sues/VBV-18485

                      The site team is looking into resolving this. Seems to be a permission issue with Cloud Customers. I apologize for the inconvenience.
                      I had similar where there was an option to view my dashboard but I got an access denied notice.

                      __________________________________________
                      We don't stop playing because we grow old;
                      we grow old because we stop playing.
                      GBS

                      Comment


                      • #12
                        Thankyou Wayne

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                        • #13
                          Well it's a duplicate bug from 2015

                          https://tracker.vbulletin.com/vbulle...sues/VBV-14263

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                          • #14
                            My two biggest issues with notifications are not receiving alerts for posts in que awaiting moderation and this.
                            Last edited by Carrfixr; Mon 7 May '18, 10:04am.

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                            • #15
                              Originally posted by Carrfixr View Post
                              My two biggest issues with notifications are not receiving alerts for posts in que awaiting moderation and this.
                              Yes, the red flag for awaiting moderation would help so much. I'm sure if we are patient it will come
                              __________________________________________
                              We don't stop playing because we grow old;
                              we grow old because we stop playing.
                              GBS

                              Comment

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