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  • Contact us option for unlogged in people

    I have restrictive permissions set up so that no part of the board is visible without being logged in. However, I want the "contact us" button in the bottom right to work for people who are not logged in. Currently, if an unlogged in user clicks that button, the resulting page says "Sorry, you are not authorized to view this page." I have tested various permission options, but I cannot find what setting I need to change to ensure that an unlogged in user can access the contact form.

  • #2
    They need access to the Home channel on your site.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

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    • #3
      Do you think you could be more specific? There are many permission settings and I do not know the magic one. I want to be able to shield everything except the contact us form from an unlogged in user. Is this possible?

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      • #4
        Can View Channel and Can View Content on the Home Channel. This channel should really be left with the default permissions that we install the software with in order to obtain the best user experience.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          Setting "Can View Channels" and "Can View Topic Content" to "yes" does not change anything. The contact us form is still disallowed. All other settings are set to "no." I do not recall what the default settings were. I click "reset" next to the save button but it does nothing.

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          • #6
            Clicking reset next to the save button works just like every reset button on HTML forms. It resets the form to the state it was when you loaded the web page. Usergroups -> Channel Permissions, there should be a revert button. However, if you changed the defaults under Usergroups -> Usergroup Manager, then these take effect and there is no way to restore them to the permissions when the software was installed.

            Recommended permissions:
            Usergroups -> Usergroup Manager -> Unregistered / Not Logged In should have Can View Channel and Can View Content. The permissions under Usergroups -> Channel Permissions should inherit these unless you made changes on these screens.
            To deny access to the Forums, edit the Forum channel under Usergroups -> Channel Permissions and set "Can View Channels" and "Can View Content" to no. You don't need to change anything else.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment


            • #7
              Nope, Usergroups -> Usergroup Manager -> Unregistered / Not Logged In -> Edit Usergroup, changing "Can View Channels" and "Can View Topic Content" to "yes" does not fix the issue.

              Same thing with going to Channel Management -> Channel Permissions - > Unregistered / Not Logged In (under Home) and changing those settings there.

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              • #8
                Have you edited the permissions in the Special channel also? If so, reset these to default along with the above and try again.
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                • #9
                  No, that does not work either and there is no way I can see to revert to default settings. The previous advice that there is a revert button under Usergroups -> Channel Permissions is also incorrect.

                  Anyway, I have given up on this so you can too.

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                  • #10
                    It's actually labelled 'Reset' under channel permissions. There's a reset link at the top of the permissions for each channel.
                    MARK.B | vBULLETIN SUPPORT

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                    • #11
                      There is no such button at the top of the permissions for each channel. The "reset" button is at the bottom next to the "save" button but as I explained previously already, it does nothing.

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                      • #12
                        I believe the RESET button Mark is referring to is the one on the Channel Permissions page. I've uploaded a screenshot.


                        Click image for larger version

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                        • #13
                          Okay, the screenshot clears things up. Thanks.

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