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  • Authorize.net approved Paid subscriptions are showing as failed

    Payments via Authorize.net are going through and user is getting charged. However the changes are not reflected in the vBCloud database. It shows as failed in the transaction log. The details in the failure message however shows success.

    The user gets this message. Note that the transaction is approved in Authorize.net.
    An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

    This transaction has been approved.
    It is advisable for you to contact the merchant to verify that you will receive the product or service.


    The following output is from the Admincp transaction log for a "failed" transaction.
    GET
    method authorizenet
    POST
    x_response_code 1
    x_response_reason_code 1
    x_response_reason_text This transaction has been approved.
    x_avs_code Y
    x_auth_code 05742D
    x_trans_id 60187074381
    x_method CC



  • #2
    You have set Authorize.net up to use the callback of http://www.example.com/payment_gateway.php?method=authorizenet
    Last edited by Wayne Luke; Fri 9th Jun '17, 8:43am.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #4
      If I put that URL, I get the following message: The following errors have occurred.
      (14) The referrer, relay response or receipt link URL is invalid.


      Comment


      • #5
        https://forums.coastsidefishingclub.com/payment_gateway.php?method=authorizenet
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment


        • #6
          I put in this URL (https://forums.coastsidefishingclub....d=authorizenet), but it still does not work. I am still getting the following message:

          An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

          This transaction has been approved.
          It is advisable for you to contact the merchant to verify that you will receive the product or service.

          Admincp shows a failure in the transaction log -- which means that vbulletin cloud is getting a response.
          For some reason it is not responding back or the calling URL is not passing the correct parameters.

          I am not able to process any new registrations or renewals due to this. It has to be done manually.

          Please help !!

          Comment


          • #7
            The issue is with the developers and they will get to it as soon as possible. That is the proper URL.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud customization and demonstration site.
            vBulletin 5 Documentation - Updated every Friday. Report issues here.
            vBulletin 5 API - Full / Mobile
            I am not currently available for vB Messenger Chats.

            Comment

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