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Can't Access Members Section

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  • Can't Access Members Section

    My friend recently bought a copy of vB5. I do most of the technical work on the site, so I was hoping to download the latest patch. Unfortunately, everytime I try and access it I get the error "Sorry, you are not authorized to view this page. For assistance contact the site administrator.".

    My friend sent me an email authorizing me to access, but for some reason I can't access anything. I can't find where to put the license key in or any other info that would validate that I'm supposed to have access to the site.

    I got the following email:

    Dear pogue972,

    Thank you for registering at the vBulletin Community Forum. Before we can activate your account one last step must be taken to complete your registration.

    Please note - you must complete this last step to become a registered member. You will only need to visit this URL once to activate your account.

    To complete your registration, please visit this URL:

    **** Does The Above URL Not Work? ****
    If the above URL does not work, please use your Web browser to go to:

    Please be sure not to add extra spaces. You will need to type in your username and activation number on the page that appears when you visit the URL.

    Your Username is: pogue972

    If you are still having problems signing up please contact a member of our support staff at [email protected]

    All the best,
    vBulletin Community Forum
    Any suggestions on what I should do or try? I submitted a ticket to the vB support page, but since it's a holiday, I doubt they'll get back to me until Monday. So any help would be appreciated.


  • #2
    The email above is only for these forums.

    The member's area is completely separate from the forums and does not share a user database for security purposes. You can access the member's are at The cloud console is at

    The login will be the email address used to purchase the software or your customer ID (alphanumeric string emailed to you on purchase). The password will be the password emailed to you on purchase. You can change it after logging in.
    Last edited by Wayne Luke; Mon 6 Jul '20, 8:09am.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.


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