Announcement

Collapse
No announcement yet.

Any expierence with this host

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • kungfupanda001
    replied
    Sounds very cheap

    Leave a comment:


  • Anonymous999
    replied
    Originally posted by Mark.B View Post
    72 hours outage is just unacceptable by any standards.

    If I was with a host and that happened, by the time they came back up I'd have already moved elsewhere.
    That was just my example, i could have put 3, 5, 10 etc

    Leave a comment:


  • Mark.B
    replied
    Originally posted by Anonymous999 View Post
    The thing is you never really hear about the good

    Been there for 5 years and no problems, then 72 hours OUTAGE

    Folk only remember the bad times

    I have had a few hosts for various things both us and uk based, all had their problems to be honest and all the time it was working i didnt worry

    And yes fair play to James for popping by here, i may be giving him a try :-)
    72 hours outage is just unacceptable by any standards.

    If I was with a host and that happened, by the time they came back up I'd have already moved elsewhere.

    Leave a comment:


  • Anonymous999
    replied
    The thing is you never really hear about the good

    Been there for 5 years and no problems, then 72 hours OUTAGE

    Folk only remember the bad times

    I have had a few hosts for various things both us and uk based, all had their problems to be honest and all the time it was working i didnt worry

    And yes fair play to James for popping by here, i may be giving him a try :-)

    Leave a comment:


  • Mark.B
    replied
    Originally posted by James Todd View Post
    I'm aware of that. I should add that we do have a 99.9% uptime SLA in place which we consistently hit and the incident which Shamil referred to was definitely a one off. We do have a sliding scale of compensation should we ever go below 99.9% which, although not ideal, does go some way to compensate customers for downtime.
    Fair enough. Fair play to you for coming into this thread and responding. Hopefully it really *will* turn out to be a one off, and I mean that nicely, because I feel sure if it happens again you'll have a serious crisis of confidence.

    The host I had prior to my current excellent host, had a 24 hour outage. I put it down to a one off. Then they had another, and lost half my database (I had to give them one of my own backups to get it back up and running). And at that point my confidence was gone. Then, while I was mulling over changing hosts, they had a third, and there's really no way back from that.

    Leave a comment:


  • Shamil.
    replied
    James, not to derail the thread, however, I understand where you are coming from. It was frustrating at the time, and I completely understand any issues you were having. One of the worse issues I had was that I wasn't able to track my ticket, and the mail server completely failed to send out the ticket acknowledgement email.

    I trust things have greatly improved.

    A point though, you probably want to place the company information, pertinent to QuickVPS Ltd, on the About Us page of Quick Servers.

    Leave a comment:


  • James Todd
    replied
    Originally posted by Anonymous999 View Post
    Have you any large vB sites on your servers ?
    We do host a few large forums, mainly on Diamond VPSs. Unfortunately due to the DPA I can't really go into much more detail that that.

    Leave a comment:


  • James Todd
    replied
    Originally posted by Mark.B View Post
    The only other thing I'd add, regarding the downtime, is that, whilst it's very unfortunate, the harsh reality of business is that customers won't care about excuses, they only care that their sites are down.
    I'm aware of that. I should add that we do have a 99.9% uptime SLA in place which we consistently hit and the incident which Shamil referred to was definitely a one off. We do have a sliding scale of compensation should we ever go below 99.9% which, although not ideal, does go some way to compensate customers for downtime.

    Leave a comment:


  • Anonymous999
    replied
    Thanks for ther comments James

    Well i found 2 good reviews so far

    http://www.webhostingtalk.com/showthread.php?t=1024477

    http://www.webhostingtalk.com/showthread.php?t=1034011

    Have you any large vB sites on your servers ?

    Leave a comment:


  • Mark.B
    replied
    Originally posted by James Todd View Post
    I noticed some traffic coming to our website from this page and felt the need to come on here and clear a few things up.

    First, yes, we did have a single, isolated incident which caused roughly 24 hours of downtime (with some further issues that laster around another 24 hours) while we moved our entire Manchester-based infrastructure from M247 to UK Grid and had a lot of issues in the process. This was due to a lot of bad luck with extra equipment we had purchased and the configuration at the network level with regard to our IP space.

    Now that we are completely settled in, we won't be undertaking another project of this sort again, ever. Everyone who opened a ticket with us for compensation after this incident was given 100% of their bill back and throughout the period we kept all of our customers up to date with what was going on behind the scenes, being very apologetic and tireless in our endeavours. I feel that we really did the best we could given very difficult circumstances.

    We use the phrase "Cheap UK Web Hosting Servers" in our title for marketing reasons, it is not a reflexion on the level of service we provide, which is documented throughout our website and in the numerous positive reviews you'll find about our services on the Net.

    We're not kids, and we don't operate out of a bedroom. Our office is based in InfoLab21 (Google it!) which is probably the most prestigious office location for IT-based companies in the city, with office rent double the going rate per square metre.

    We are incorporated as QuickVPS Limited which is the name we used to trade under. Our incorporation number is 07361212 (check it at Companies House!), we are also VAT-registered. We are incorporated as QuickVPS Limited because that's the name we used to trade under.

    Please verify your facts before posting ill-researched nonsense about our company.
    I thought this was a reasonable enough post until I got to the last line. Tip: don't get stroppy in front of potential customers.

    The only other thing I'd add, regarding the downtime, is that, whilst it's very unfortunate, the harsh reality of business is that customers won't care about excuses, they only care that their sites are down.

    Leave a comment:


  • James Todd
    replied
    I noticed some traffic coming to our website from this page and felt the need to come on here and clear a few things up.

    First, yes, we did have a single, isolated incident which caused roughly 24 hours of downtime (with some further issues that laster around another 24 hours) while we moved our entire Manchester-based infrastructure from M247 to UK Grid and had a lot of issues in the process. This was due to a lot of bad luck with extra equipment we had purchased and the configuration at the network level with regard to our IP space.

    Now that we are completely settled in, we won't be undertaking another project of this sort again, ever. Everyone who opened a ticket with us for compensation after this incident was given 100% of their bill back and throughout the period we kept all of our customers up to date with what was going on behind the scenes, being very apologetic and tireless in our endeavours. I feel that we really did the best we could given very difficult circumstances.

    We use the phrase "Cheap UK Web Hosting Servers" in our title for marketing reasons, it is not a reflexion on the level of service we provide, which is documented throughout our website and in the numerous positive reviews you'll find about our services on the Net.

    We're not kids, and we don't operate out of a bedroom. Our office is based in InfoLab21 (Google it!) which is probably the most prestigious office location for IT-based companies in the city, with office rent double the going rate per square metre.

    We are incorporated as QuickVPS Limited which is the name we used to trade under. Our incorporation number is 07361212 (check it at Companies House!), we are also VAT-registered. We are incorporated as QuickVPS Limited because that's the name we used to trade under.

    Please verify your facts before posting ill-researched nonsense about our company.

    Leave a comment:


  • Anonymous999
    replied
    Originally posted by Loco.M View Post
    I'd suggest doing a search over at http://www.webhostingtalk.com
    you don't have to sign in to search, just pop "qualityservers" in the search bar and once you sort through all the owners post promoting the hosting site, you'll find some real reviews.
    I did look there, its where i came across Quality Servers and James
    Last edited by Anonymous999; Tue 19 Apr '11, 6:54am.

    Leave a comment:


  • Loco.M
    replied
    I'd suggest doing a search over at http://www.webhostingtalk.com
    you don't have to sign in to search, just pop "qualityservers" in the search bar and once you sort through all the owners post promoting the hosting site, you'll find some real reviews.

    Leave a comment:


  • Shamil.
    replied
    Originally posted by Mark.B View Post
    Looks like kids in a bedroom (or in this case a university "office").

    Not that this is always bad....my current host is a former teenage hosting entrepreneur and has built a very solid reliable business out of it.
    I wouldn't go with a business that's not incorporated. Quality Servers Limited was taken, but dissolved a while ago.

    Leave a comment:


  • Mark.B
    replied
    Looks like kids in a bedroom (or in this case a university "office").

    Not that this is always bad....my current host is a former teenage hosting entrepreneur and has built a very solid reliable business out of it.

    Leave a comment:

widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
Working...
X