No announcement yet. Orbit Portal Hacked

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  • Orbit Portal Hacked

    According to their email they were compromised, and they claim according to their logs no credit card details were compromised.

    In the course of the last two days, our Computer Security Incident Response Center team has identified suspicious activity in our customer management portal. Through their vigorous investigation, we have identified what appears to be a security breach that may have affected some of our customers' accounts. We already have notified these customers about this potential malicious activity.
    We have identified the methods by which the systems were compromised and have closed those holes. In addition to those actions, we will be implementing additional security measures to further strengthen the infrastructure and systems. At this juncture, we are aware of only two incidents whereby log-in and server passwords were accessed. Based upon our security review of access logs, we do not believe any credit card information has been compromised. We have contacted the authorities and are working with them to identify the perpetrator and to pursue appropriate legal action.

    We are taking a proactive approach by contacting all of our customers, which we believe is the best course of action. We strongly suggest that all customers implement a security best-practices approach by immediately taking four steps to mitigate risk:

    1) Change your Orbit log-in passwords immediately and do so again every 60 days.

    2) Change your server passwords and do so again every 60 days.

    3) Be alert to any suspicious activity on your account.

    4) If you suspect any unusual activity, please retain your access logs along with any other information and contact us at either of the numbers below.

    We will keep you apprised of updates as we learn more. In the meantime, please call The Planet's Customer Support Team if you need assistance or if you have questions at <see website>.


    The Planet Customer Support Team

  • #2
    Ouch - that can't be good.


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