vbulletin.org DOWN

[nuno]

http://www.vbulletin.com/forum/showthread.php?threadid=71130

http://www.vbulletin.com/forum/showthread.php?threadid=71180

[mbailey]

It is also down for me, I'm connected with MSN who is using a backbone from sprint . Here are the results of the traceroute .

C:\Documents and Settings\mike>tracert vbulletin.org

Tracing route to vbulletin.org [205.214.66.221]
over a maximum of 30 hops:

  1   211 ms   194 ms   207 ms  XXX-ap-022ilchic100F.dialsprint.net [65.xxxx.254.8]
  2   195 ms   195 ms   195 ms  65.176.254.1
  3   197 ms   195 ms   195 ms  sdn-bb10-chi-5-0.dialsprint.net [207.143.97.1]
  4   196 ms   195 ms   195 ms  sl-bb21-chi-10-1.sprintlink.net [207.143.43.113]
  5   183 ms   183 ms   183 ms  sl-gw32-chi-10-0.sprintlink.net [144.232.26.34]
  6   179 ms   183 ms   183 ms  sl-timewarner-5-0.sprintlink.net [144.223.73.202]
  7   187 ms   196 ms   195 ms  core-01-ge-0-3-0-0.chcg.twtelecom.net [168.215.54.29]
  8   214 ms   220 ms   220 ms  core-02-so-1-0-0-0.dnvr.twtelecom.net [168.215.53.14]
  9   219 ms   219 ms   232 ms  sagg-01-rif-2.dnvr.twtelecom.net [66.192.245.94]
 10   228 ms   232 ms   244 ms  66-162-99-2.gen.twtelecom.net [66.162.99.2]
 11     *        *        *     Request timed out.

I x'd out a couple of parts of my IP address for security reasons, mods and all other important officials can access my ip address with their super duper moderator powers.

[JCharette]

I say bad NIC or Switch port

After reading your responses, I thought I would try a trace to www.vbulletin.com. Obviously, it works.

Note the trace below, hop #14 is the same as in my previous post. The next hop is www.vb.com. Since vb.org and vb.com are 1) on the same network and 2) one hop from one another, it is reasonable to assume the problem is the connection between hop 14 and 15.

11 54 ms 53 ms 53 ms 12.122.10.122
12 53 ms 77 ms 83 ms gbr1-p20.dvmco.ip.att.net [12.122.5.22]
13 51 ms 54 ms 51 ms gar2-p360.dvmco.ip.att.net [12.123.36.137]
14 53 ms 51 ms 51 ms 12.124.158.110
15 53 ms 51 ms 53 ms 205.214.66.219

[Dark_Wizard]

I see alot of ideas here and honestly if your a Networking person you can plainly see it's either a layer 3 switch or (most likely) a router issue NOT a DNS issue or a NIC issue!. It appears it may be an interface problem or a routing loop thats why some can get to it while others can't. Whoever controls the routers in VO must check the routing tables and ARP table to see where the problem exists.

[glo]

I still cant get in and i am getting withdrawl symptons now!

Is anyone doing anything about it, or are they just saying, some can get in, so its gotta be alright!!!!

[hypedave]

I still cant get in and i am getting withdrawl symptons now!

Is anyone doing anything about it, or are they just saying, some can get in, so its gotta be alright!!!!

http://www.vbulletin.com/forum/showt...threadid=71180

[rylin]

well.. in 4h it will have been 48(?) hours of downtime.
that's like.. worthless?

Reminder to self: never use VO...

[xs1]

does anyone know at what time the server will be back online ?

[Littlebit]

:sigh: I hope VO is on the case

[Broncos]

I use VO and they have been fine for me. Not the cheapest but usually very reliable. I have never had any of our sites down for more than a matter of hours let alone days.

[amykhar]

I am getting the impression from this thread that nobody has even contactacted VO because they don't want to pay the support charge. It seems they are just waiting for the issue to resolve itself and haven't reported it to anybody.

My impressions may be mistaken. I am a bit confused as to who the responsible party would be for this issue. Xenon and Erwin are admins, but the site is sitting on John's server. I don't know who would have to pay for the support ticket or who has the duty to call.

On a side note, do you think the fact that nobody is really sobbing that the template site is down is hurting that crew's feelings?

Amy

[Wayne Luke]

I see alot of ideas here and honestly if your a Networking person you can plainly see it's either a layer 3 switch or (most likely) a router issue NOT a DNS issue or a NIC issue!. It appears it may be an interface problem or a routing loop thats why some can get to it while others can't. Whoever controls the routers in VO must check the routing tables and ARP table to see where the problem exists.

I am not a networking person but I stated it was a routing issue on the first day of the outage. Obviously being a staff member means that I am ignored because none of my posts seem to be read.

[Littlebit]

Whenever, I've had problems with my server @ VO, which usually isn't too often, they never charged me for rectifying a situation. You just submit a ticket to their help desk ...like here. Granted that my server is a shared server (which is usually the ultimate cause of any problem I've ever encountered).
Anyway, I'm sure that they are all over it right now as far as trying to fix it and that money isn't an issue.


Wayne, I read your first post and believed you from the beginning...you aren't ignored by all of us

[magnus]

Calm down. I was responding to the claim that Verio managed the nameservers for vbulletin.com and .org.

And they do, for vbulletin.org. NS1.DN.NET is Verio -- check out http://www.dn.net if you don't believe me.

[filburt1]

I'm being ignored, though...has anybody updated the DNS entries for either domain to use vB.com's DNS entries instead or in addition to the current ones?