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A rant
While I think our policy here of not allowing bashing of other ~cough~comparable~cough~ products is a good one, sometimes it just gets on my nerves.
This is especially true when I get linked to certain other product's support boards (which aren't using the product they are supporting [insert snicker because we know why]) and I see all their moderators making unsupportable insinuations about why their php product is better (though they won't address features), like:
As if we didn't offer support on Christmas Day? I personally answerd about 10 support tickets, and our average response stayed under 4 hours over the entire holiday period. We don't even charge $200-300 year for support like some other products whose names we won't mention.
I also love how they seem to insinuate that having their "*entire* staff of 24" in one overpriced office building is a good thing. Our support staff is located around the world, so we *know* someone is always awake and looking in the support system instead of having our entire staff asleep at the same time and wasting precious time we can be offering support by having to battle a certain city's notoriously bad rush hour traffic. It's the modern world, folks. Telecommuting is much more efficient (and 'greener'!
)
or:
Is used to justify an outrageous increase in the product since they took it over. A non-commercial license was $200 cheaper in October. Did their acquisition of a product suddenly make it mature? Or are they just greedy and trying to price themselves out of the market?
I love how they say that their support is above all the rest. I check our support system at least once an hour and answer anything in there that is within my scope of knowledge, and let others know when there is something in there that needs their attention. Our current average response time for the last 30 incidents is 1 hour 29 minutes, and I can't tell you how many times I've gone onto peoples' server and fixed things for them without charging the other company's $149/incident fee.
I also love how they inisinuate we will be gone in the blink of an eye. As if. Someone just lowered their prices from a ridiculous pricing scheme, and if I had to hazard a guess as to why, I would say its because they are getting their asses kicked in the market place.
or:
um. we don't charge to "kick it up a notch"
and, saving the best for last:
I don't think I need to explain the arrogance in that post. In fact, I can't stop laughing.
If you've read this far, thanx for letting me vent.
This is especially true when I get linked to certain other product's support boards (which aren't using the product they are supporting [insert snicker because we know why]) and I see all their moderators making unsupportable insinuations about why their php product is better (though they won't address features), like:
What I can tell you is that we provide customer support that makes other company's support systems pale in comparison. Not only does our *entire* staff of 24 (not counting moderators and rabid fans) post several times daily on these support forums, but we also have a trouble ticket system monitored daily, even on the weekends and holidays (where else could you find support on Christmas day?)
I also love how they seem to insinuate that having their "*entire* staff of 24" in one overpriced office building is a good thing. Our support staff is located around the world, so we *know* someone is always awake and looking in the support system instead of having our entire staff asleep at the same time and wasting precious time we can be offering support by having to battle a certain city's notoriously bad rush hour traffic. It's the modern world, folks. Telecommuting is much more efficient (and 'greener'!
)or:
From what I understand, vBulletin's pricing is slightly behind [product name deleted so John won't spank me]. Given the maturity and quality of [no spanky, please], its well worth the price.
Our support is world-class and that is what puts up highly above the rest. We are the only downloadable message board provider that has an address that you can visit, a phone number you can call and an actual office. We are a company, not a scattered group. To most people, its important that their money goes to someone they can trust and who won't be gone in the blink of an eye.
Our support is world-class and that is what puts up highly above the rest. We are the only downloadable message board provider that has an address that you can visit, a phone number you can call and an actual office. We are a company, not a scattered group. To most people, its important that their money goes to someone they can trust and who won't be gone in the blink of an eye.
I love how they say that their support is above all the rest. I check our support system at least once an hour and answer anything in there that is within my scope of knowledge, and let others know when there is something in there that needs their attention. Our current average response time for the last 30 incidents is 1 hour 29 minutes, and I can't tell you how many times I've gone onto peoples' server and fixed things for them without charging the other company's $149/incident fee.
I also love how they inisinuate we will be gone in the blink of an eye. As if. Someone just lowered their prices from a ridiculous pricing scheme, and if I had to hazard a guess as to why, I would say its because they are getting their asses kicked in the market place.
or:
Voyeur, our basic support that is provided with all our licenses is second to none. The support that you can opt to buy for $199 with the license (or $299 thereafter), just kicks it up a notch.
and, saving the best for last:
Since the COPPA mechanism, [no spanky, please]Code, smilies, and half of the other items on the list were invented by [no spanky, please], who better to help you use them?
If you've read this far, thanx for letting me vent.
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