ScanDisk U3 Cruzer Micro USB drive error on installation

[harmor]

I've been searching the web trying to find a solution to my problem. Perhaps someone here can help me.

When I plug the USB drive into my PC XP recognizes it and asks me to install new hardware. On the last step it says "An error has occurred during the installation of the device" then below it says "Data is invalid".


I have Windows XP with SP3.
My uncle has Vista and it works fine on his machine.

[carntheroos4eva]

maybe you need to upgrade to vista on your machine so that there is no errors. Don't know if that helps ya mate. But good luck.

[harmor]

maybe you need to upgrade to vista on your machine so that there is no errors. Don't know if that helps ya mate. But good luck.

Upgrading to Vista is not a route I'd like to take. Besides upgrading may or may not fix my USB troubles but there is a good chance that I'll have even more problems with hardware.

[MrNase]

Have you tried downloading the drivers from http://www.sandisk.com/retail/driverdownloads.aspx ?

[harmor]

Have you tried downloading the drivers from http://www.sandisk.com/retail/driverdownloads.aspx ?

They don't have any drivers for this particular USB drive.

[carntheroos4eva]

They don't have any drivers for this particular USB drive.

What about the small cd that came with it? I have got the same usb drive as what you have mate and yes you have to install the disk that has the drivers on it.

Try loading it up on your computer and then having a look at the menu on there.
Also how much stuff have you got on there currently? Sometimes if you have gone over the limit of the memory stick you can get error messages like that one.

[Joe Gronlund]

They have drivers for it on the Sandisk site, U3 is the Technology, not the model..

Or upgrade to SP3

[harmor]

What about the small cd that came with it? I have got the same usb drive as what you have mate and yes you have to install the disk that has the drivers on it.

Try loading it up on your computer and then having a look at the menu on there.
Also how much stuff have you got on there currently? Sometimes if you have gone over the limit of the memory stick you can get error messages like that one.

A CD didn't come with it.

They have drivers for it on the Sandisk site, U3 is the Technology, not the model..

Or upgrade to SP3

I tried installing this driver but upon running the setup.exe it tells me that it's only for Windows 98.

I am using SP3, I mentioned I did in the first post.



I'm going to take it back, get one that doesn't have U3 technology and see if it works.

[Joe Gronlund]

I'm going to take it back, get one that doesn't have U3 technology and see if it works.

I know this may sound like a weeks wait, but you get surprised sometimes, if you email their support..
It can't hurt to try.!! Even just check the Combati**

http://www.sandisk.com/Retail/Default.aspx?CatID=1668

[ManagerJosh]

Could the Cruzer be defective?

[Tom Finley]

I have the same drive and it had the same problem when trying to transfer files between my XP computer and my Vista computer. I solved the issue by reformatting the Cruzer to get rid of any installed software--now it works fine.

[harmor]

I have the same drive and it had the same problem when trying to transfer files between my XP computer and my Vista computer. I solved the issue by reformatting the Cruzer to get rid of any installed software--now it works fine.

I should take the the f;ash drive to my uncle's computer and reformat the drive?
If so I will try it.

[Tom Finley]

Well, if it's your uncle's drive then you'd better get his permission to reformat! But you can reformat on your computer. You said that your computer does recognize the drive, so it can be done like this:

Start > My Computer > Removable Disk F (or whatever letter is assigned--make sure you have the right one!) > right click > Format...

[harmor]

Well, if it's your uncle's drive then you'd better get his permission to reformat! But you can reformat on your computer. You said that your computer does recognize the drive, so it can be done like this:

Start > My Computer > Removable Disk F (or whatever letter is assigned--make sure you have the right one!) > right click > Format...

The drive doesn't even show up.
It's my drive and there's nothing on it due to not being able to install it.

[Wayne Luke]

Might be a silly question but....

Is the USB port active?