The two hosts I use both respond within 24 hours (with a couple of exceptions), so for the most part I'm happy. BUT, when it's something critical (ie, my DNS was screwed up when they set up my account for example), I expect a reply within a few hours and NOT to be reminded not to use the 'urgent' option on their ticketing system 
The few times where I've had to wait a few days for a response were fortunately not critical.
And I don't mind auto-responders with "we have received your message"; at least then I know it went through, and I have something to show when/if they tell me they never received anything
Ok. Rambling. I stop now

The few times where I've had to wait a few days for a response were fortunately not critical.
And I don't mind auto-responders with "we have received your message"; at least then I know it went through, and I have something to show when/if they tell me they never received anything

Ok. Rambling. I stop now

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