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Dreamhost = Fatfingers, overbilled 7m in charges on customers credit cards.

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  • Dreamhost = Fatfingers, overbilled 7m in charges on customers credit cards.

    A billing software issues combined with human error = a 7.5 million dollar mistake where Dreamhost erroneously billed hundreds of dollars against client credit and debit cards.

    Dreamhost said they'd credit the overdraft charges which is nice but you may want ot check your accounts before your rent check bounces.

    http://www.dreamhoststatus.com/2008/...illing-issues/
    http://blog.dreamhost.com/
    Plan, Do, Check, Act!

  • #2
    I about soiled my pants when I got an email saying I owed over $500.00 for a web hosting bill. I was thinking wow my website got popular over night.

    I don't think less of DreamHost anymore because they are honestly one of the best hosts out there, Accidents happen and they worked really hard to refund out money and it was an success. So don't hold a grudge against them for a human error. Nothing is perfect.


    I've heard today some people are trying to sue Dream Host for um.......exactly what? It was an accident I don't see a point in trying to sue them because Dream Host will probably win. People are getting there money back and Dream Host is paying for the over charges what closed peoples credit cards and bank accounts. So what is the point in suing over nothing?
    Last edited by Weapon-x; Tue 15 Jan '08, 6:18pm.

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    • #3
      Americans love to sue for damages.
      That's the end of that!

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      • #4
        Originally posted by Weapon-x View Post
        I've heard today some people are trying to sue Dream Host for um.......exactly what? It was an accident I don't see a point in trying to sue them because Dream Host will probably win. People are getting there money back and Dream Host is paying for the over charges what closed peoples credit cards and bank accounts. So what is the point in suing over nothing?
        I agree to some extent, and paying the fees that the banks charged for their customers becoming overdrawn is sensible too. But as soon as you go into the red with your bank your credit rating is permanently affected. I'm pretty sure DreamHost cannot compensate for that
        Dean Clatworthy - Web Developer/Designer

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        • #5
          Originally posted by Dean C View Post
          But as soon as you go into the red with your bank your credit rating is permanently affected. I'm pretty sure DreamHost cannot compensate for that
          Untrue. Your credit rating is only affected if you default on the amount, or go to court over it.

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          • #6
            Originally posted by JakeS
            He probably doesn't get in debt by 7.5 million everyday so doesn't know
            Nor do I... but I do know about this sorta stuff.

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            • #7
              Originally posted by JakeS
              Your a vBulletin dev, your supposed to be smart, hence why you knew
              So because I'm not a vBulletin dev, I'm therefore not smart? Riiiight.
              Dean Clatworthy - Web Developer/Designer

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              • #8
                Honestly this topic subject needs to be changed. Let me explain since I am a Dream Host customer. The totally amount from every user they charged added up to 7.5M. Dream Host cashed in 7.5M but had to give it all back because of a human error, which really is totally acceptable because well humans make errors. No one is perfect. Unless your Chuck Norris!

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                • #9
                  I'm not assigning blame but I figured customers would like to know as this can cause temporary problems for them.
                  Plan, Do, Check, Act!

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                  • #10
                    Originally posted by JakeS
                    Your a vBulletin dev, your supposed to be smart, hence why you knew
                    Your vBulletin Dev Skills Are Awesome.
                    You're vBulletin Dev today, try your best.

                    I expect you meant: You're as in .. you are. :P

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                    • #11
                      How about "ur"
                      Plan, Do, Check, Act!

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                      • #12
                        Originally posted by Weapon-x View Post
                        No one is perfect. Unless your Chuck Norris!
                        lol
                        security community

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                        • #13
                          lol wow, reading about all this now.

                          They really messed up.
                          "CREEPSHOW CREEPS ONLINE" - The first & best online resource dead-icated to Stephen King & George A. Romero's 1982 horror anthology classic!!!!

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                          • #14
                            I updated the thread title as it was completely misleading.

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                            • #15
                              Originally posted by Zachery View Post
                              I updated the thread title as it was completely misleading.
                              Thank you.

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