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How do you handle FAQ - minimizing support requests

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  • Asvin
    replied
    One thing to avoid people from asking questions that are already answered in the FAQ is to install a mod that will take newly registered members to the FAQ page[As you may set!] I also think there is a mod that enables you to take people to the FAQ page every time they log in.. I wouldn't do that though.. Might annoy your members... Those mods can probably be found over at www.vbulletin.org

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  • Lizard King
    replied
    My faq is really improved a lot. We always continue to work on faq and i believe we have a highly customized faq section on our board. Everything is pretty covered and users really never ask a thread for asking about board usage. If they do we direct them to our faq and the issue never comes up again. We even have couple video's on how to use the board etc..

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  • AtoZ
    started a topic How do you handle FAQ - minimizing support requests

    How do you handle FAQ - minimizing support requests

    I was wondering how other people minimize the amount of support requests and contacts by members for the most common questions. 90% of the requests I get are questions that are clearly answered in the FAQ and pointed out in the "guidelines and tips" subforum that I have. Members can post questions there and receive help from anyone on the forum, which is nice, but I'm finding even regular members don't know the answers to many of the questions. Also, people can't seem to find the answers or don't realize there is a list of the questions already answered. Does anyone have a better system set up to help people find the answers they need?

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