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Yep, we are scared
I hope nothing seriousItalian Body Building & Fitness : www.BodyWeb.com
Italian unofficial support Forum : www.vBulletin.it
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It looks like something in the SCSI chain is preparing to pop its clogs. We are trying to convince The Planet to recognise the problem (which we've been trying to get them to acknowledge for some months now) and to do something about replacing the dodgy hardware.
We may go down again for a while later today while more hardware diagnostics are performed... sorry.
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Originally posted by Paul M View PostGiven the downtime of about 8 hours, I would say it was serious., but 8 hour it's a lot
[curiosity mode ON] So ?
[curiosity mode OFF]Italian Body Building & Fitness : www.BodyWeb.com
Italian unofficial support Forum : www.vBulletin.it
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Originally posted by Kier View PostIt looks like something in the SCSI chain is preparing to pop its clogs. We are trying to convince The Planet to recognise the problem (which we've been trying to get them to acknowledge for some months now) and to do something about replacing the dodgy hardware.
We may go down again for a while later today while more hardware diagnostics are performed... sorry.ManagerJosh, Owner of 4 XenForo Licenses, 1 vBulletin Legacy License, 1 Internet Brands Suite License
Director, WorldSims.org | Gaming Hosting Administrator, SimGames.net, Urban Online Entertainment
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Originally posted by Kier View PostIt looks like something in the SCSI chain is preparing to pop its clogs. We are trying to convince The Planet to recognise the problem (which we've been trying to get them to acknowledge for some months now) and to do something about replacing the dodgy hardware.
We may go down again for a while later today while more hardware diagnostics are performed... sorry.Italian Body Building & Fitness : www.BodyWeb.com
Italian unofficial support Forum : www.vBulletin.it
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Originally posted by kevinmanphp View PostHow does Jelsoft like The Planet Hosting? Any words of praise/criticism??
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Originally posted by Kier View PostThe hardware is good, connectivity is good, but their support ticket system has a terrible lack of continuity - one staff member will ask for feedback which we provide, then another will come in and read only the very last response, resulting in support tickets that resemble chinese whispers and and take excessively long to get resolved.
Originally posted by Paul M View PostWith all your internal expertise, I would have thought you could run your own servers, just co-located in a datacenter.
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Originally posted by Paul M View PostWith all your internal expertise, I would have thought you could run your own servers, just co-located in a datacenter.
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I am with LiquidWeb which has a 2hr SLA hardware replacement, but the more important part, is they offer 24/7 live phone suppport and SCSI as options for their managed servers. Maybe it's time you guys moved to a provider who cares more about there clients.
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