Announcement

Collapse
No announcement yet.

Paid Subscription Expiration Notice

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • OffLead
    replied
    Thanks, Steve. I suspect that the notices ARE going out, but either not being seen or being caught by spam filters. I may install this so that we can verify in the future when users have indeed been notified of something.

    How far in advance are the expiration notices sent? And do they include any indicator of when the subscription expires? Having these sort of things be optional or configurable would sure be handy in regards to the subscription system. We are NOT using the auto-renew-unless-you-cancel system through PayPal (our users really objected to this), so when the renewal date comes around the user's access is suspended, and they almost never know why, because they haven't seen their renewal notice. It would be easier for us to administer this aspect of the site if the subscriptions system allowed for a little more manipulation (like being able to sort by expiration date, or to see who was within 2 weeks of expiring, resending notices, that sort of thing).

    (And my apologies for hijacking a thread in chit chat. I just realized where this was -- I originally found it through a search.)

    Leave a comment:

  • Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    You would have to loook at the server mail logs to do this.

    Otherwise you can install this plugin which will log all vB emails to a file. This will tell you if vB is sending these emails or not:

    http://www.vbulletin.org/forum/showthread.php?t=101629

    Leave a comment:


  • OffLead
    replied
    Is there a way to verify that such expiration notice emails have actually been sent? Because I have a number of users stating they have not been notified. (Other email features on the forum ARE working, for sure.)

    Leave a comment:

  • Vtec44
    Senior Member

  • Vtec44
    replied
    I believe it sends an email, but not PM. And it should do automatically.

    Leave a comment:

  • kau
    Senior Member

  • kau
    replied
    Does it PM them? Do I have to set it up or does it do it automatically?

    Leave a comment:

  • Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    vB already does this.

    Leave a comment:

  • kau
    Senior Member

  • kau
    started a topic Paid Subscription Expiration Notice

    Paid Subscription Expiration Notice

    Anyone know of a hack or a way to make vB e-mail a user before their paid subscription expires.
widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
Working...
X