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  • Can someone read this?

    I got a response from our support that says:

    "Looks like HTTP was over run. The server is rebooting
    right now and should be back online in the next 10-20
    minutes."

    Questions

    1) What causes this? (I'm a novice)

    2) Our forum is shared with others. Our forum is
    light with traffic. Is this the fault of another client?

    3) When this happens, does the server just stall
    and wait until someone notices? Or does it reboot
    itself automatically?

    4) Has anyone heard of netwhistle.com ? They offer
    a free service to monitor and notify. Good? Bad?

    Thanks,

    David

    DAVID COPELAND
    Licensed VB Holder Since 2000
    Celebrating 19 Years with VB

  • #2
    48 people have read this and . . . ?

    DAVID COPELAND
    Licensed VB Holder Since 2000
    Celebrating 19 Years with VB

    Comment


    • #3
      I don't know the answers to q's 1-3 but for #4 I can tell you that I use Netwhistle.com and their service is quite good.

      The email you get from them tells you pretty much what was wrong when it last tried accessing your site.

      I'm sorry, I don't have a copy of the mails it sends to you right now.

      Another service like it is www.serverrat.com

      rgds,

      Comment


      • #4
        Originally posted by David Copeland
        48 people have read this and . . . ?

        “Silence is golden” my friend

        But seriously I can’t answer your question either
        The DVD Coupon Post

        Comment


        • #5
          Here is the latest from my host, which has me worried.
          (PLEASE Reply with any of your comments)

          When we reported that our forum and web site
          went down, we got the following messages:

          ----------------------------------------------------------

          MESSAGE 1 (Tuesday 12:30 PM ET):
          "Looks like HTTP was over run. The server is rebooting
          right now and should be back online in the next 10-20
          minutes.
          "

          ----------------------------------------------------------

          MESSAGE 2: (Tuesday 10:22 PM ET)
          "A bad CGI script could cause the server to go if it
          doesn't execute or stop executing properly. This is
          the most common cause.

          "This is not your fault. It's not a single site owner fault,
          so to speak. It just happens when a script doesn't work
          properly for whatever reason, which happens no
          occasion. We are working on improving the server's
          kernel and it's ability to make sure these scripts are
          dealt with before they take a server offline.

          "(The server) stalls and waits for someone to notice it.
          It's hard to make a server reboot on it's own (from the
          server point of things). You can have scripts and surge
          strips that will hard boot (turn power off and than on)
          a server if it goes down. Our servers are monitored by
          several different monitoring devices internal and
          external. If one is not responding, we are paged so we
          are notified... but it doesn't automatically reboot.

          "Depending on the severity, we can sometimes login
          and reboot it nicely, sometimes we have to actually turn
          the power off remotely, and sometimes a human
          actually has to physically sit there with the server to
          clean stuff up (the worst).

          "Unfortunatly, this issue is more severe than originally
          diagnosed. The server suffered a very bad corrupted
          file system on one of the partitions.

          "This isn't easy to fix. We currently have a systems
          administrator working on the server and they expect
          to have it back online within 4 hours.


          ----------------------------------------------------------

          MESSAGE 3: (Wednesday 1:35 AM ET
          "Only the /usr partiition was corrupted which holds files
          that actually run the Web server. But this directory does
          not contain any user data. All of that information will be
          in tact 100%. To keep it that way though, does take
          longer, hence the delay in not having the server up
          quickly."


          ----------------------------------------------------------

          MESSAGE 4: (Wednesday 10:27 AM ET
          "At this time, we are working on recovering the data on
          the hard drive. This is a tedious process.

          "We do not have an ETA yet. Once the hard drive data
          has been recovered, it will be about 1 hour to restore
          the rest of the server.
          "


          ----------------------------------------------------------

          MESSAGE 4: (Wednesday 1:21 PM ET
          "Recovered" was the wrong word. The corrupted
          partitiion needs to be repaired and then we will be
          pulling all the user data off the drive. The user data
          is in a seperate partition on the drive that was
          unaffected, but to access the drive, the /usr directory
          has to be in tact because it hold the server files.

          "The data is being pulled of the drive now. It will take
          about an hour,


          "Then it will be uploaded to the new server and
          booted... should be running within 2-3 hours.


          ----------------------------------------------------------

          Update: It's Wednesday, 4:23 PM ET:
          We now have the Apache webserver software up, but
          our data has not yet been restored.

          Comments? Preventative solutions, if any?

          DAVID COPELAND
          Licensed VB Holder Since 2000
          Celebrating 19 Years with VB

          Comment


          • #6
            Give them some time to get it back up. If two days pass and no data is restored cut your losses and set up A.S.A.P on another host. I think we both waited too long when this happened to us the last time.
            The DVD Coupon Post

            Comment


            • #7
              Thanks Mark, for the kind reply.

              Yes, you and I were on another host last year and
              have gone through some horrible times. We've
              since gone separate ways on a host these days.

              The email that my current host is sending me is
              cordial and respectful, but I believe he uses another
              provider that he has little control over. His hands
              may be tied.

              But back to my questions. Would any other host
              still have the same challenges? If not, what do
              they do different that can prevent this mishap
              from happening again?

              Anybody?

              Thanks,

              David

              DAVID COPELAND
              Licensed VB Holder Since 2000
              Celebrating 19 Years with VB

              Comment


              • #8
                Any help from you guys on advice would be greatly
                appreciated.

                We're still down.

                I'm worried that the repair and the backups are
                no problem.

                Anyone else have this problem?
                How did it go?

                David

                DAVID COPELAND
                Licensed VB Holder Since 2000
                Celebrating 19 Years with VB

                Comment


                • #9
                  i would recommend a new host if it is still down!
                  Christopher Padfield
                  Web Based Helpdesk
                  DeskPRO v3.0.3 Released - Download Demo Now!

                  Comment


                  • #10
                    That is certainly a consideration. But I'm more concerned
                    about our data at this point.

                    Is this something that is a 50/50 chance of recovery?
                    Or has it been the experience of anyone here that
                    what our support has described is a cake walk to
                    full recovery?

                    DAVID COPELAND
                    Licensed VB Holder Since 2000
                    Celebrating 19 Years with VB

                    Comment


                    • #11
                      Dave's site is up and running on a new host...his data is intact.

                      Comment

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